IT Support

We are passionate about support and helping organisations avoid down time.

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Experts you will love

At Cloud Business we pride ourselves on offering each client a unique and specialised IT Support experience. Each new customer will have their own technical support manager who understands your business and can coordinate the best support and advice available. Our Cloud Care service ensures that members of our highly skilled and friendly service desk are on hand to provide support and guidance.

Our Customer Responses

  • excellent

  • good

  • average

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Out of 61 responses for June 2018, 93% marked Cloud Care as excellent

Cloud Care packages

We’ll also give you guidance on your overall IT strategy and proactive advice on security and threat detection.

Office 365

We can help you get set up on Office 365 and show you which of its applications you’ll benefit from the most. We can also give you remote support for all 365 related incidents.

On Site Support - Cloud Care Plus

We can provide assistance and support for your company’s Windows devices, on-site or from our Guildford head office. Microsoft Intune is included for protection and management of PCs and mobile devices.

Cloud Care Unlimited

We'll hold regular reviews so you can tell us how we're doing. We'll also show you how your IT setup can help you reach your business goals, offer security advice and show you how to further embrace digital transformation.

Cloud Care for O365 Cloud Care Plus Cloud Care Pro
Training, questions or guidance on how to use the full office 365 suite.
Securing your data and O365 environment
Management of new starters and leavers
License assignments and management
Unlimited Support hours per month
Reactive support by phone, email or portal
Access to 3rd line O365 Technical Specialists
Device support for one laptop and one mobile device per person
Hardware issue troubleshooting
Application support, including installation, upgrades, advice and troubleshooting
Support for hardware upgrades or refreshes to help get your devices set up and secure
Automatic management of feature and security updates to ensure devices are up to date and secure
Monitoring of desktop/laptop performance so that we can identify devices where performance may be degraded
Managed antivirus to block and quarantine threats, keeping your devices safe
Software deployment
Hardware and software audits

Our team will capture all information required to give you the best cloud care support possible. This includes service desk setup, O365 admin setup, remote desktop software installation, capturing of device details and a Cloud Care introduction. Cloud Care Onboarding is required for Plus and Pro packages only.

Why our team?

We’ll give you guidance on your overall IT strategy and proactive advice on security and threat detection.

Office 365

Voted Office 365 Partner of the year worldwide.

On Site Support - Cloud Care Plus

We recommend Microsoft Intune to protect, manage and monitor.

Monthly Report

You will receive a monthly report detailing the stats and trends in your service requests and our recommendations.

Critical Issue Alerts

Alerts will be set up with you to inform our team of any impending or critical issues. You can relax we take care of them.

Additional Cloud Support

Office 365 Strategy

A 2 day service is for you and your team to spend time with experienced Office 365 experts.

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Cloud Migrations

Our role is to plan, manage and execute a successful migration from your existing service to a new service.

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Surface365

A complete device lifecycle solution, that’s always up to date and fully managed all for one fixed monthly cost.

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Find out why our Cloud Care customers love our IT support with our Free Instant Trial.