Out of 61 responses for June 2018, 93% marked Cloud Care as excellent
We’ll also give you guidance on your overall IT strategy and proactive advice on security and threat detection.
|Cloud Care for O365||Cloud Care Plus||Cloud Care Pro|
|Training, questions or guidance on how to use the full office 365 suite.|
|Securing your data and O365 environment|
|Management of new starters and leavers|
|License assignments and management|
|Unlimited Support hours per month|
|Reactive support by phone, email or portal|
|Access to 3rd line O365 Technical Specialists|
|Device support for one laptop and one mobile device per person|
|Hardware issue troubleshooting|
|Application support, including installation, upgrades, advice and troubleshooting|
|Support for hardware upgrades or refreshes to help get your devices set up and secure|
|Automatic management of feature and security updates to ensure devices are up to date and secure|
|Monitoring of desktop/laptop performance so that we can identify devices where performance may be degraded|
|Managed antivirus to block and quarantine threats, keeping your devices safe|
|Hardware and software audits|
Our team will capture all information required to give you the best cloud care support possible. This includes service desk setup, O365 admin setup, remote desktop software installation, capturing of device details and a Cloud Care introduction. Cloud Care Onboarding is required for Plus and Pro packages only.
We’ll give you guidance on your overall IT strategy and proactive advice on security and threat detection.