Outsourcing Your IT Support Resource

This whitepaper is for IT teams that want to outsource their IT support requirement. It explores key considerations such as the right time to outsource, whether you require 24/7 IT support, and the pros and cons of outsourcing offshore and onshore.

We start this exploratory guide by posing the question in or out; should you be investing in IT support in-house or outsourcing to a 3rd party provider?

Get your copy of our white paper Outsourcing Your IT Support Resource. Simply complete the form and you’ll be able to instantly download it.

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Cookie	Duration	Description
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__hssrc	session	This cookie is set by Hubspot. According to their documentation, whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
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cookielawinfo-checkbox-advertisement	1 year	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement".
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JSESSIONID	session	Used by sites written in JSP. General purpose platform session cookies that are used to maintain users' state across page requests.
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Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie	Duration	Description
__hssc	30 minutes	This cookie is set by HubSpot. The purpose of the cookie is to keep track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.

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Cookie	Duration	Description
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Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
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_lo_uid	2 years	This cookie is set by the provider Lucky Orange. This cookie shows the unique identifier for the visitor.
_lo_v	1 year	This cookie is set by the provider Lucky Orange. This cookie is used to show the total number of visitor's visits.
_lorid	10 minutes	This cookie is set by the provider Lucky Orange. This cookie is used to identify the ID of the visitors current recording.
hubspotutk	1 year 24 days	This cookie is used by HubSpot to keep track of the visitors to the website. This cookie is passed to Hubspot on form submission and used when deduplicating contacts.

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie	Duration	Description
ANONCHK	10 minutes	This cookie is used for storing the session ID for a user. This cookie ensures that clicks from advertisement on the Bing search engine are verified and it is used for reporting purposes and for personalization.
IDE	1 year 24 days	Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
MUID	1 year 24 days	Used by Microsoft as a unique identifier. The cookie is set by embedded Microsoft scripts. The purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking.
test_cookie	15 minutes	This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
YSC	session	This cookies is set by Youtube and is used to track the views of embedded videos.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Duration	Description
_gd1624628211813	session	No description
AADNonce.forms	session	No description available.
CONSENT	16 years 6 months 6 days 10 hours 23 minutes	No description
DcLcid	3 months	No description available.
GetLocalTimeZone	session	No description
lfuuid	9 years 7 months 6 days 10 hours 24 minutes	No description available.
MC1	1 year	No description available.
SM	session	No description available.
SRM_B	1 year 24 days	No description available.
yt-remote-connected-devices	never	No description available.
yt-remote-device-id	never	No description available.

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