Read our post “why technical support is important for user adoption’ to find out how your support team can and should do more than solve IT issues.
SharePoint workflows are retiring. Here David Bishops explains your options and how to convert them to Power Automate.
Welcome to our new website and our new brand. If you’re familiar with Cloud Business you will have noticed that we’ve had a radical brand refresh to better reflect who we are in
Choosing the right IT partners has never been more important. Most businesses have relied heavily on their IT service provider (or MSP) over the last
Increasingly companies are extending their IT service desks to offer users out-of-hours IT support. The infographic below explores the 5 key drivers which our clients
Will your IT infrastructure look after itself in the cloud or do you need managed cloud support services? Find out here where we explore what’s available.
Could your office be paperless by the end of 2020? Here we explore 3 factors that are driving the paperless workplace, and how to achieve this goal.
Breakout areas with foosball tables, beer Fridays and yoga classes at lunchtime are just some of the many HR recommendations for creating a happy workplace.
Explore 1st line and 2nd line support levels here to decide what your organisation needs. 1st line vs 2nd line support, how much and do you need both?
Do you need out of hours IT support? In this post, we look at how to handle out of hours IT support both in-house and with external providers.
There are inherent IT outsourcing risks whenever your outsource an IT function but with due diligence and preparation you can mitigate these. More here.
IT service desk providers typically operate their businesses using a subscription model. Organisations pay a monthly fee based on the service level required and the
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