Multilingual service desk
When your global teams require IT support services it really helps if your IT service desk speaks their language.
Tickets are resolved faster, downtime minimised, productivity levels remain high and your global users feel valued when you take the time to meet their language and cultural needs.
We provide 24/7/365 multilingual IT support for our global customers around the world; ensuring that wherever they are located and whatever language they speak, they get the best possible service and support.
Our multilingual service desk team not only speak the language of technology, they’re also fluent language speakers.
We currently deliver native language support in English, French, German, Italian, Spanish and Portuguese. However, we have the capability to provide support in other languages too.
Benefits of multilingual service desk support
At Cloud Business we speak your language and can help you provide the support your global users need.
We never stop learning and driving Managed IT Services excellence:
Multilingual service desk and strategic IT support
At Cloud Business we support customers with users across the world, so that when they need IT support they can communicate in their native language. With no language barrier, your global teams are more likely to request support when they need it and get timely resolutions.
A multilingual service desk can also drive global business strategies. Taking into consideration your end users’ cultural and language needs is great for employee engagement and customer satisfaction. Your IT service desk is an important touchpoint with customers and employees, which is why multilingual IT support can empower your teams and help build strong customer relationships.
Our multilingual service desk team are also on hand 24/7/365, so your users in different time zones get the support they need at the right time. We’re always up so you can be too.
Speak to us about multilingual service desk support
Where to next?
Find out how we’re continuously improving the service our Managed Service customers receive through our bespoke self-service portal.
How can your IT team prioritise 1st line support tickets effectively? Find out in this blog post where we share how it’s done.
If you want a more effective service desk, read our blog post to explore what steps you can take to improve the service your user community and organisations receives.
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