Multilingual service desk
When your global teams require IT support services it really helps if your IT service desk speaks their language.
Tickets are resolved faster, downtime minimised, productivity levels remain high and your global users feel valued when you take the time to meet their language and cultural needs.
We provide 24/7/365 multilingual IT support for our global customers around the world; ensuring that wherever they are located and whatever language they speak, they get the best possible service and support.
Our multilingual service desk team not only speak the language of technology, they’re also fluent language speakers.
We currently deliver native language support in English, French, German, Italian, Spanish and Portuguese. However, we have the capability to provide support in other languages too.
Learn more about how we provide a multilingual service desk to support essDOCS’ global clients
Benefits of multilingual service desk support
At Cloud Business we speak your language and can help you provide the support your global users need.
Supports global growth strategies
When your organisation is expanding in global markets we can ensure technical issues don’t hold you back.
Engage your global users
Make your end users feel valued by meeting their cultural and language needs. As well as being fluent language speakers, our multilingual service desk team undergo extensive cultural training to make sure they really understand your global business and users.
Language is no barrier to your success
We currently support more than 25,000 users around the world in English, French, German, Italian, Spanish and Portuguese. If you need to support users in other languages, book a discovery call to discuss your requirements.
Accreditations
We never stop learning and driving Managed IT Services excellence:
Find out how much outsourcing to a multilingual service desk could cost
Multilingual service desk and strategic IT support
At Cloud Business we support customers with users across the world, so that when they need IT support they can communicate in their native language. With no language barrier, your global teams are more likely to request support when they need it and get timely resolutions.
A multilingual service desk can also drive global business strategies. Taking into consideration your end users’ cultural and language needs is great for employee engagement and customer satisfaction. Your IT service desk is an important touchpoint with customers and employees, which is why multilingual IT support can empower your teams and help build strong customer relationships.
Our multilingual service desk team are also on hand 24/7/365, so your users in different time zones get the support they need at the right time. We’re always up so you can be too.
Speak to us about multilingual service desk support
Where to next?
IT support: self-service portal improvements
Find out how we’re continuously improving the service our Managed Service customers receive through our bespoke self-service portal.
How to prioritise 1st line support tickets like a pro!
How can your IT team prioritise 1st line support tickets effectively? Find out in this blog post where we share how it’s done.
Best practices for running an effective service desk
If you want a more effective service desk, read our blog post to explore what steps you can take to improve the service your user community and organisations receives.
Cloud Business Limited
8 North Street
Guildford
GU1 4AF
Registered Company in England and Wales 06798438
