Multilingual service desk

When your global teams require IT support services it really helps if your IT service desk speaks their language.

Tickets are resolved faster, downtime minimised, productivity levels remain high and your global users feel valued when you take the time to meet their language and cultural needs.

We provide 24/7/365 multilingual IT support for our global customers around the world; ensuring that wherever they are located and whatever language they speak, they get the best possible service and support.

Our multilingual service desk team not only speak the language of technology, they’re also fluent language speakers.

We currently deliver native language support in English, French, German, Italian, Spanish and Portuguese. However, we have the capability to provide support in other languages too.

Success story

essDOCS

Learn more about how we provide a multilingual service desk to support essDOCS’ global clients

Benefits of multilingual service desk support

At Cloud Business we speak your language and can help you provide the support your global users need.

Supports global growth strategies

When your organisation is expanding in global markets we can ensure technical issues don’t hold you back.

Engage your global users

Make your end users feel valued by meeting their cultural and language needs. As well as being fluent language speakers, our multilingual service desk team undergo extensive cultural training to make sure they really understand your global business and users.

Language is no barrier to your success

We currently support more than 25,000 users around the world in English, French, German, Italian, Spanish and Portuguese. If you need to support users in other languages, book a discovery call to discuss your requirements.

Accreditations

We never stop learning and driving Managed IT Services excellence:

Cost calculator

Managed IT support

Find out how much outsourcing to a multilingual service desk could cost

Multilingual service desk and strategic IT support

At Cloud Business we support customers with users across the world, so that when they need IT support they can communicate in their native language. With no language barrier, your global teams are more likely to request support when they need it and get timely resolutions.

A multilingual service desk can also drive global business strategies. Taking into consideration your end users’ cultural and language needs is great for employee engagement and customer satisfaction. Your IT service desk is an important touchpoint with customers and employees, which is why multilingual IT support can empower your teams and help build strong customer relationships.

Our multilingual service desk team are also on hand 24/7/365, so your users in different time zones get the support they need at the right time. We’re always up so you can be too.