Infrastructure management
Your users want the highest level of performance from technology at all times. Transform the way you manage your IT infrastructure and boost performance with NOC as a Service.
We work behind the scenes to monitor your infrastructure’s availability, performance, and health. Integrating our market-leading IT Service Desk and working in partnership with our professional services team, to provide outstanding technical support.
Outsourced NOC services minimise downtime and service degradation, providing 24/7/365 monitoring, management and support to boost the performance and availability of your systems and applications.
Network Operations Centre (NOC) and Security Operations Centre (SOC) working seamlessly as one solution or can delivered in parts to meet your specific business needs.
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What we do
Our Infrastructure Management services gives you access to 24/7/365 NOC as a Service and our expert Infrastructure Management team.
Monitoring
Our monitoring service includes all network infrastructure, cloud and physical infrastructure, antivirus, key applications and can be tailored to your infrastructure and requirements.
Management
Patching, revision of sensors and trap setup, incident management, warranty and vendor management, break fix and the management of all infrastructure we monitor.
Change
Standard, normal and emergency changes, including roll back plans and post implementation reviews. Full change advisory board review and approval process. You will also be assigned a dedicated Change Manager. Full ITIL alignment and policy.
Service desk integration
To complement our Monitoring services, all incoming support requests for infrastructure and network issues are centrally managed via our UK based, highly certified Service Desk. Our Service Desk team work alongside our Network Operations Centre (NOC), supporting customers in the UK and globally, 24/7/365.
Remote & on-site support
Most Infrastructure Management issues can be resolved remotely. If remote resolution is not possible our on-site support team goes into action. They work closely with vendor/manufacturer support and our break fix and warranty partners.
Market-leading process & tools
Our Infrastructure Management services are underpinned by the use of world class ITSM and Monitoring tools and our strong process and procedure maturity. ITIL, Prince2, vendor and technology accreditations provide reassurance that the management of your IT infrastructure is in a safe pair of hands.
Break fix & warranty management
To minimise downtime and ensure parts are readily available for all key elements of infrastructure, we offer dedicated warranty management and break fix contracts.
Accreditations
We never stop learning and driving Managed IT Services excellence:
Empower your people
Poor performance holds you back. Experience is everything.
We know that for your business and people to perform at their best, your technology also needs to perform at its best. Poor performance stifles innovation and creativity, reduces productivity and even has an impact on morale. That is why we see NOC as a Service as a tool for empowering your team, providing them with the best possible performance so they can succeed.
We align our services with your technology and your users. Taking a proactive approach to outsourced NOC services, we minimise disruption to business and pre-empt issues before they impact your people. Using industry leading network monitoring tools and an in depth understanding of our customers, we deliver a proactive and appropriate response to any alerts that might prevent you from doing your best work.
Trusted by
We support customers both large and small, public and private, from a single site to multiple sites across the UK, to providing IT support services to customers in EMEA, USA and APAC.
Speak to us about NOC as a Service
Managed support is designed to maximise your technology investment and provide the flexibility and scalability you require.
We work in partnership with you to improve performance, increase coverage, reduce cost and free up your teams by providing a market leading capability.
Where to next?
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