Service Integration & Management
Our focus on continual service improvement helps you get more from IT services and your suppliers.
We provide a Managed Service to look after the day-to-day management and ownership of your IT supplier relations and services. Ensuring all suppliers work seamlessly and deliver services end-to-end.
With regular reviews of these relationships, our customers’ business operations and evolving technology requirements, we make sure that customers maximise their technology investment and get the services they need.
Discover how we helped restore business confidence in IT and technical support
No more supplier sprawl
Simplify IT service integration and management.
IT services designed to transform your business can be a significant drain on resources. While your users are more productive and collaborative, your IT team are juggling internal resources to manage multiple supplier relationships.
Outsourcing Service Integration and Management (SIAM) brings single contact accountability, technical expertise and improved efficiencies. We can help you transform the way you work by simplifying your supplier relationships.
Our focus is on building proactive relationships. We work with multiple suppliers to make sure their services are aligned with our customers’ needs and business objectives. Our Continual Service Improvement Plan helps suppliers deliver more value and enables our team to meet and exceed our customers’ service level requirements. We give you the freedom to focus on your best work while we look after your supplier relationships.
Accreditations
We never stop learning and driving Managed IT Services excellence:
Find out how much outsourcing Service Integration & Management would cost
What we do
We listen to you to get an in depth understanding of your needs and your existing supplier relationships. Our expert team is on hand to review and advise to help you get the right services and support.
Single contact accountability
Our customers have a dedicated team for continuous service management and improvement. A single point of contact and escalation for all aspects of Service Integration and Management.
Simplified management
Managing multiple suppliers can be a drain on your resources, we take ownership and accountability for this as an end-to-end service.
Unlock buying discounts
Our procurement team can offer discounted and enhanced buying power if needed.
We are accountable
We tailor service reporting to our customers with regular face-to-face meetings and monthly service reports.
A strategic partner
We can also help you with IT strategy planning and project progress management.
Continual service improvement
Our team is focused on continually improving the quality of your services. Helping your business make the most of transformative technology.
Trusted by
We support customers both large and small, public and private, from a single site to multiple sites across the UK, to providing Managed IT Services to customers in EMEA, USA and APAC.
Speak to us about service integration and management
Managed support is designed to maximise your technology investment and provide the flexibility and scalability you require.
We work in partnership with you to improve performance, increase coverage, reduce cost and free up your teams by providing a market leading capability.
Where to next?
Managed IT Services
IT support: self-service portal improvements
Find out how we’re continuously improving the service our Managed Service customers receive through our bespoke self-service portal.
How to prioritise 1st line support tickets like a pro!
How can your IT team prioritise 1st line support tickets effectively? Find out in this blog post where we share how it’s done.
Best practices for running an effective service desk
If you want a more effective service desk, read our blog post to explore what steps you can take to improve the service your user community and organisations receives.
Cloud Business Limited
8 North Street
Guildford
GU1 4AF
Registered Company in England and Wales 06798438
