Managed Services

Enabling your organisation to perform at its best

Award winning support services

With over 20 years experience delivering managed IT support, we are a trusted extension of our clients’ IT teams. Our market leading, highly accredited and proactive support services are empowering organisations worldwide. We help you get the best out of your technology.

We’re expert at doing our job so you’re free to do yours.

Image showing Mobile Application Management capabilities

Global Service Desk

Multilingual Service Desk based in the UK with worldwide coverage 24/7/365. Helping you work smart.
Image showing unparalleled management of Office mobile apps

End User Compute

Day-to-day support and management of End User Compute environments, transforming the modern workplace.
A round image showing collaboration possibilities

Service Integration

Transition support, management and monitoring of IT suppliers. Increases performance and frees your time.

Security & Monitoring

Stay safe with managed security services including network monitoring, CISOaaS and cyber risk management.
A round image showing cloud connection

Cloud Support

Specialist cloud support for Microsoft and other cloud platforms. 1st, 2nd and 3rd line technical expertise.

How much will outsourcing your IT support cost?

Click here for our cost calculator

Free to Perform

Our Managed IT Support increases your organisation’s agility and productivity, reducing downtime and improving business performance. We provide technical cover from 1st line through to 3rd and 4th line, remote, onsite and 24/7/365 in the UK and worldwide. We continuously work to improve service levels and drive efficiencies for our clients; optimising support to provide greater value for money.

IT Support Levels Explained

1st line tickets

1st Line tickets could include – Call Logging, Password resets, Account unlocks, Distribution List changes/creations, Closing sessions, Clearing print queues, User training, Basic desktop support, Basic hardware issues and Third Party Triage.

2nd line tickets

2nd Line tickets could include - Escalations from 1st line, Advanced desktop support, Software errors, Email Problems, Intermediate Hardware issues, Basic Group Policy Management, Intermediate Server / Infrastructure / Network support.

3rd line tickets

3rd Line tickets could include – Escalations from 1st/2nd Line, Advanced Server / Infrastructure / Network support, Input into IT Strategy and Risk Register and Problem Management.

“Always a super quick response and you always know what steps are needed to be taken and when. I have told people on prior occasions what a world-class wider team I have to the pleasure of working with and this is another great example.” ESS Docs

Clients we have supported with Managed Services

Is your Technical Support delivering real value? Use our checklist to benchmark your service desk or compare different providers.

Download our free benchmarking guide

Why Cloud Business?

Cloud Business has helped hundreds of SMEs improve business performance by transforming their IT. Our combined expertise in IT Strategy, Digital Transformation IT Support and Security enables our clients to focus on their core competencies, while we deliver award winning IT services. We have over 20 years experience as an independent, trusted IT Service Provider. We are a Microsoft Gold Certified Partner and SDI 4 Star Service Desk. Other accreditations and technology partners include:

Speak to one of our IT support team to discuss your organisation’s requirements. Request a call back or get in touch directly on 08456 808538