Cloud Support

Managed Support - our Cloud Care 24/7 premium IT support service

Experts you’ll love.

Our Cloud Care team are on hand to provide 2nd and 3rd line support and guidance to you.

What is managed support

 We can take the load from your IT team across a number of tasks. Whether it is security, user management, monitoring, administration or end user support during a peak time our team will be on hand to take care of it.

Our Support Includes

Technical Account Manager

A Technical Account Manager to understand your business and coordinate the best support and advice we can provide.

24x7 Incident logging

24x7 Incident logging with our core team supporting you 7am-6pm UK time every working day.

Raise a ticket

Raise a ticket anytime you like, by phone, email, website or instant message.

SLA Backed

We pride ourselves on being responsive.

“We knew from the on boarding process we had made the right decision. The team really care about our users and their service is exceptional” 

IT Director European Organisation

Strategy and Guidance

We will keep you up to date with changes to Office 365 and everything you need to know about new services. We can also provide guidance on your overall support strategy.

This is included and delivered as part of your support review meetings, through monthly webinars and newsletters.

Find out yourself why our Cloud Care customers love our IT support with our Free Instant Trial

Get in contact

The Cloud Care support experience

Fully Qualified

Our team love learning. The team are all qualified or working towards full Office 365 certification.

Protect, Manage and Monitor

We recommend Microsoft Intune to protect, manage and monitor.

Monthly Report

You will receive a monthly report detailing the stats and trends in your service requests and our recommendations.

Critical Issue Alerts

Alerts will be set up with you to inform our team of any impending or critical issues. You can relax we take care of them.

Why our team?

Voted Office 365 Partner of the year worldwide.

Moved 230,000 users to Office 365

We love helping our customers, it’s a passion

We can support your team anywhere in the world

Do you want to find out how our Cloud Care team can support your business.