Protect your technology investment and maximise opportunities for boosting productivity and collaboration with enterprise grade managed IT support.

Helping you work smarter

A responsive IT service desk allows organisations to maximise productivity, protect their technology investment and get the freedom to become the business they want to be.

 

Cloud Business’s Global Service Desk gives your organisation access to a highly skilled and qualified team of technicians and engineers, whenever you need their support.

 

Our market leading service desk provides our customers with flexible IT support including 24/7/365, out-of-hours, core hours only and multilingual technical support. From day-to-day 1st line tickets for forgotten passwords and account set ups, to 2nd and 3rd line support when the unexpected happens, our service desk team are waiting to give you the support you need.

 

At Cloud Business we don’t just provide a better and faster response to all our users but also a smarter one. Our focus is on providing transformational technology solutions to help you work smarter and perform at your best.

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How Cloud Business can help

24/7/365

Our service desk team are available round the clock whether you need them during core business hours, out-of-hours, weekends and public holidays or 24/7/365.

1st, 2nd & 3rd line

Our technical support can provide 1st, 2nd and 3rd line support in any combination or opt for full coverage to get complete peace of mind.

Multilingual & Global

If your users speak another language we can provide a multilingual service desk in their native language. Our global service desk supports clients in the UK, Europe, USA, Africa, Australia, China and Japan

Quality Assurance

We're ISO 9001 and ISO 27001 certified and we also have ITIL and Prince2 certification. For 7 years we have achieved 4* Service Desk Institute accreditation and continue to deliver this level of service desk excellence

Experience

We have more than 20 years of service improvement. Our clients are happy to provide references or see our live client feedback

How much will outsourcing your IT service desk cost?

Core hours, out-of-hours or 24/7/365, get a high level quote from Cloud Business

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24/7/365 Multilingual Service Desk

Cloud Business provides global multilingual managed IT services from our UK centres. Our 24/7/365 service desk is  located across two sites in Basingstoke and Guildford, supporting our multinational clients and more than 25,000 users around the world. To ensure we deliver the fastest resolution times and best possible user experience, we can deliver native language support in English, French, German, Italian, Spanish and Portuguese.

Time zones are not a problem either with flexible and scaleable pricing and service solutions. 24/7 and out-of-hours IT support means all users, wherever they’re located, can perform at their best.

“Always a super quick response and you always know what steps are needed to be taken when. I have told people on prior occasions what a world-class wider team I have the pleasure of working with and this is another great example. Thank you all very much.”

essDOCS

Security & Monitoring

Our Network Operations Centre provides additional support and peace of mind.  24/7/365 infrastructure availability, performance and health monitoring, event monitoring and problem management, minimises downtime and boosts productivity – giving you the freedom to perform at your best.

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“Logged and resolved within a matter of hours. Great job!”

Devitt Insurance

Why Cloud Business?

Cloud Business has helped hundreds of SMEs improve business performance by transforming their IT. Our combined expertise in IT Strategy, Digital Transformation IT Support and Security enables our clients to focus on their core competencies, while we deliver award winning IT services. We have over 20 years experience as an independent, trusted IT Service Provider. We are a Microsoft Gold Certified Partner and SDI 4 Star Service Desk. Other accreditations and technology partners include:

Like what you see and want to know more? Request a callback from our service desk team to discuss your IT support requirements.