Global Service Desk

Award winning 24/7 service desk

Protect your technology investment and maximise opportunities for boosting productivity and collaboration with enterprise grade managed support.

Helping you work smarter

A responsive IT service desk allows organisations to maximise productivity and the freedom to become the business they want to be.

 

Cloud Business’s Global Service Desk gives your organisation access to a highly skilled and qualified team of technicians and engineers, whenever you need their support.

 

Our market leading service desk provides our customers with flexible IT support including 24/7/365, out-of-hours, core hours only and multilingual technical support. From day-to-day 1st line tickets for forgotten password and account set ups, to 2nd and 3rd line support when the unexpected happens, our service desk team are waiting to give you the support you need.

 

At Cloud Business we don’t just provide a better and faster response to all our users but also a smarter one. Our focus is on providing transformational technology solutions to help you work smarter and perform at your best.

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Click here to discuss outsourcing IT support

How Cloud Business can help

24/7/365

Our service desk team are available round the clock whether you need them during core business hours, out-of-hours, weekends and public holidays or 24/7/365.

1st, 2nd & 3rd line

Our technical support can provide 1st, 2nd and 3rd line support in any combination or opt for full coverage to get complete peace of mind.

Multilingual & Global

If your users speak another language we can provide a multilingual service desk in their native language. Our global service desk supports clients in the UK, Europe, USA, Africa, Australia, China and Japan

Quality Assurance

We're ISO 9001 and ISO 27001 certified and we also have ITIL and Prince2 certification. We've achieve 4* Service Desk Institute accreditation and continue to deliver this level of service desk excellence

Experience

We have more than 20 years of service improvement. Our clients are happy to provide references or see our live client feedback

How much will outsourcing your IT service desk cost?

Click here for our cost calculator

Clients we support with our Global Service Desk

Security & Monitoring

Our Network Operations Centre provides additional support and peace of mind.  24/7/365 infrastructure availability, performance and health monitoring, event monitoring and problem management, minimises downtime and boosts productivity – giving you the freedom to perform at your best.

Learn more about Security & Monitoring

The biggest challenge for us was completing the migration without disruption to the infrastructure. We had more than 200 rules on our existing deployment, all of which had to be mapped and migrated to the new platform without creating vulnerabilities, and with no significant interruption of service.

Exeter City Council

Why Cloud Business?

Cloud Business has helped hundreds of SMEs improve business performance by transforming their IT. Our combined expertise in IT Strategy, Digital Transformation IT Support and Security enables our clients to focus on their core competencies, while we deliver award winning IT services. We have over 20 years experience as an independent, trusted IT Service Provider. We are a Microsoft Gold Certified Partner and SDI 4 Star Service Desk. Other accreditations and technology partners include:

Like what you see and want to know more? Request a callback from our IT consultancy team to discuss your cyber security requirements.