Cloud phone systems
Wherever your teams work, at home or in the office, you need a phone systems that keeps them connected.
With the switch off of traditional copper telephone lines coming in 2025, it’s time to start thinking about an even better option for your business, so you can ensure your communications are future- proofed.
Cloud phone systems provide enterprise unified communications that can scale and flex with your organisation.
The need to be connected 24/7 is now paramount in every industry and relies on a solution that delivers – our cloud phone systems offer a seamless hosted solution.
Learn more about the projects we’ve been involved in that have transformed our customers’ IT and workplaces
eve, seamless user experience
Our cloud telephony product, eve, is designed to go beyond traditional phone systems, not just replicate them. With eve’s range of features, your teams and customers can work seamlessly and share information, wherever they are.
Find out more about the benefits of cloud phone systems and working with Cloud Business.
Core phone system functionality
eve give you the core phone system functionality to support your business needs. With features including making and receiving calls, voicemail and music-on-hold, you can use eve's system to support all of your business communications. Hunt groups are included as standard with eve's core feature package. This means that, at no additional cost, you have all the tools you need to manage your inbound and outbound calls.
Collaboration
Your customers can now benefit from dynamic, real-time communication through eve's collaboration functionality. An interactive collaboration interface makes efficient teamwork a reality through a single pane. Chats, content sharing, collaborative white board sessions, pictures, videos, presentations, graphic and vocal annotations are all in one place. Colleagues can stay connected, regardless of their device or location.
Call centre functionality
Your customers can benefit from innovative customer service functionality which includes wallboard functionality and Automatic Call Distribution. Real time call statistics can be viewed on a highly visual wallboard which is managed from the portal. Automatic Call Distribution evenly distributes calls to queues, recordings or specific agents.
Security
eve protects users from fraudulent activity such as hacking or excessive unauthorised call spends, through a number of measures including audits, password management and no dial through from voicemail. eve's Exceptional Call Protection (ECP) monitors call patterns and volumes with particular notice of high risk categories like premium rate calls. If eve detects any suspicious call activity, we will block any outbound calls and alert you to the issue.
Integration
A refreshing bonus to eve's state-of-the-art system is that it can be neatly integrated with your key systems. An Integration feature will work with many different systems. From communication platforms such as Outlook, to CRM systems such as Salesforce and Dynamics.
Call handling
Make sure the right person always answers your calls. eve;s hunt groups let you direct calls to groups of people using one of several methods. Ring All, Round Robin and Longest Waiting are just some of the options available. Call queues let you queue callers when there aren’t enough people available to answer the phone. Callers can hear music and comfort messaging to reassure them that their call will be answered as quickly as possible. Custom menus let you direct calls based on the department the caller wishes to contact. This ensures the caller can always get through to the team they need to speak to.
Number management
Select new numbers or keep your existing one – the choice is yours. We can give you numbers from any place in the UK. From Lands End to John O’Groats, use eve's portal to choose the number you want regardless of where your office is located. If you would rather keep your existing numbers, that’s not a problem. We can move your current numbers to eve's network for you to use however you want.
Multi-site
Link all your sites together into one phone system. Using either one of eve's feature packages, or your existing phone system, connect all your sites together and benefit from free calls between them. We can configure inbound numbers to ring across multiple sites and you can short dial between them. With eve's multi-site feature you can unify all your sites into one phone system.
Call recording
Record those all-important calls. eve can offer you call recording on whichever devices you choose and access to them through an intuitive portal. Download and listen to your recorded calls at the click of a mouse. Decide how long you want to keep your recordings for and eve will store them in a state of the art data centre. Call recording is fully compliant with FCS guidelines, so you can be sure your data is always secure.
Future proof your communications
BT plans to switch off the traditional networks for good. ISDN and PSTN will be phased out in 2023 with an aim to move to a full migration by 2025. You need to ensure that you have a solution ready – there’s still time to prepare, so don’t panic. Cloud phone systems help future-proof your communications.
Trusted by
We provide cloud phone systems and IT services to a wide range of organisations, large and small, private and public, local and global. Here are some of our customers:
Microsoft Business Voice provides enterprise-grade cloud phone systems via Teams
Our partner ecosystem
We work closely with our key technology partners to ensure our customers are at the forefront of technical innovation.
Speak to us about cloud phone systems
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