The benefits of IT outsourcing

There are as many definitions of IT outsourcing as there are ways to get it wrong. At its most basic, technology outsourcing is simply the running and day to day management responsibility of your technology to a third party provider (MSP).

This can include anything from outsourcing the total management of your IT department, or to outsourcing an existing, defined component such as your IT service desk.

Below are some of the benefits of outsourcing some or all of your IT requirements:

  • Reduced costs (due to economies of scale and/or lower staffing costs
  • Increased customer service levels
  • Multiple call capabilities
  • Monthly payment with everything included, no upfront costs
  • Freedom to focus on your core competencies
  • Increased hours of support provided – 24/7/365
  • Access to multilingual capabilities
  • Single point of contact
  • Ability to switch on / switch off services
  • Accurate and timely reporting
  • Fully trained, experienced, qualified, certified, culture-trained engineers
  • Faster deployment of new systems
  • Increased security
  • Increased measurable service levels
  • Continuous audit and quality adherence/assurance
  • Increased capability through utilising greater technical resource, such as 3rd and 4th lines
  • A fully personalised Helpdesk answering tickets in your name, meeting your end-users’ requirements
  • Fully documented process and procedures, tailored specifically to your needs
  • Tap into 1000+ Knowledge Base articles and How To guides
  • A UK based organisation managed by UK based staff
  • Overcome a lack of internal resources or training challenges
  • Increased efficiency offering variable capacity
  • Access to specific IT skills
  • Increased flexibility and agility to meet changing business and commercial conditions
  • Tighter control of budget through predictable costs
  • Lower ongoing investment in internal infrastructure
  • Access to innovation, best practice and thought leadership
  • Optional annual health checks / audits of hardware and software estate
  • Monthly service level review meetings
  • Escalation management

If you have any questions about IT outsourcing, please get in touch. We are happy to organise an informal call to discuss your requirements, explore your IT environment and make recommendations.

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