What is IT outsourcing?

Few businesses today can operate without a comprehensive range of IT solutions. For many, it would be impossible to communicate with customers, employees and suppliers, get work done or deliver products and services, without a robust IT infrastructure.

Maintaining and managing this infrastructure was once the exclusive responsibility of the IT department. However, in the last few decades, businesses have sought to streamline internal operations and drive efficiencies by using IT outsourcing providers, migrating to cloud platforms or using a combination of both. Many companies have also increased the amount of activities they outsource to specialised IT service providers, as the ROI makes a clear business case for doing so. Last year’s 2017 UK IT Outsourcing Study revealed that 35% of business respondents plan to outsource more IT activities this year (2018).

IT outsourcing is a solution many businesses are turning to, especially when it comes to managing IT services.

But what can you outsource? Essentially any IT function can be outsourced to an IT partner. From the total management of your IT department, to outsourcing a single component like your service desk. Infrastructure management, security & monitoring, IAM, service integration, end-user compute, etc. etc. are all functions that IT outsource providers can support your business with.

Find out how much outsourcing your IT service desk will cost your organisation. Use our cost calculator here >

Why outsource IT?

Reducing costs is one reason for outsourcing IT functions. With the emergence of cloud computing, IT is no longer something that needs expensive capital investments, on-site servers and hardware. Cloud platforms and services, such as software as a service (SaaS) solutions, have shifted the IT cost burden away from capital to an operational expenditure.

However, monitoring, managing all this technology comes at a price. Your IT team may now spend considerable time ensuring that performance is maintained and optimised, alerts are responded to, patches and backups are routinely performed and your users receive the IT support they need. As a result they may not be getting much time to focus on strategic IT projects or their core competencies and this can lead to low morale and high employee churn.

You may also be paying far more than necessary for these essential activities, and many tasks m