User adoption

The success of a IT project is often based on the perception of the end users. Which is why user adoption and the user experience is at the heart of our consultancy practice.

Work smarter, with technology adoption services

With a significant investment by your organisation in modern workplace technology, it’s important to realise the full range or capabilities with a proactive user adoption strategy.

Historically we have found that many organisations only use a fraction of the solutions deployed in a digital transformation project. To maximise your investment, users need to be aware of the capabilities of the tools available to them, and have support to use them.

We can help you increase technology adoption in a the following ways:

End user feedback
Part of driving adoption is understanding the current hurdles perceived by end user and addressing them. We can assist by interviewing users and understanding how they work, or work with surveys to establish areas of action required.
Enabling & empowering users
One reason users move to alternative solutions is due to an IT says ‘no’ policy. We can work with you to deliver a solution that empowers your users to do their job effectively, and provide controls within your organisation boundaries.
Maximise investment
In many cases end users only use a fraction of the services you’re paying for. We work with you to identify and promote use of services to positively impact you business.
Training sessions to drive adoption
We’ll work with your business to help drive user adoption via appropriate methods such as virtual or classroom led training, video recording or custom content.
Managed IT support
1st line IT support minimises downtime and ensures users are able to get on with work. A Service Desk capability continues to support user adoption as your teams begin to adopt new ways of working.
Success story

Discover how our technology adoption services helped Wiggle successfully migrate to Microsoft 365.

Technology adoption services for Microsoft 365

As a Microsoft Gold Partner we have extensive experience migrating organisations, and their people, to Microsoft 365. 

While Microsoft 365 provides an intuitive and user-friendly platform, you can increase your return on investment, and more quickly realise the productivity and collaboration benefits of deploying 365, by using technology user adoption services. 

Our people-centric approach ensures that your users are listened to, that we understand the way they work and any obstacles to adoption. We then help them explore the range of services now available to them, and how these can positively transform the way they work.

We want your teams to buy into Microsoft 365 and modern workplace solutions. We want to excite them about their new way of working and to take them on a journey through communication, training, support and by regularly gathering feedback

Trusted by

We helped hundreds of organisations migrate to Microsoft 365, large and small, private and public, local and global. Here are some of our customers:

Argos logo

Success story


Explore how we supported Argos with technology adoption services and 1,200 training videos

Let’s make this happen

We translate ideas and dreams into practical solutions that work hard for your business. Get in touch to find out how we can help you achieve your goals with our Technology Adoption Services.

Discover & dream big

we begin all our projects by getting to know you. Let’s talk about your culture, your people and what makes you tick – we’re all ears. It’s important that we understand your current IT landscape, but we also want to take the time to step back and think creatively. 


you’ll receive our expert recommendation – a solution that’s a perfect fit for your organisation. We’ll carefully prepare a project plan and roadmap, tailored to your ambitions. 


to help you achieve your vision, our very best people are put to work. We will build platforms and bespoke systems, we’ll collaborate with the industry’s leading vendors and procure your new hardware.


our expert teams will perform extensive testing on your behalf, to ensure that the project delivers on our promise.


we’ll work closely with you to deliver the solution, ensuring everything is just as you imagined. Once the solution has been accepted, we move on to operations support.


it’s important that you get the most from your investment, so we’ll train your team and provide all the support you would expect. We’ll stay close and will continue to optimise performance until we receive your sign off on the project.

Manage & improve

our Managed Services and Service Desk teams will continue to work with you post project to ensure you continue to move forward. 

Learn more about our technology adoption services

Where to next?

Consultancy Services
Cloud Business Logo - white
Microsoft Gold Partner Logo - Cloud Business

Cloud Business Limited
8 North Street

2021 © Cloud Business Limited
Registered Company in England and Wales 06798438
Microsoft Gold Partner Logo - Cloud Business