Knowledge Hub

To kickstart the new year, we have just published a whitepaper on the 10 technology trends to reimagine everyday in 2022.

Exploring key trends such as process automation, AI, cybersecurity and end user experience, this whitepaper will also help you make the most of your IT spend this year.

This whitepaper is for IT teams that want to outsource their IT support requirement. It explores key considerations such as the right time to outsource, whether you require 24/7 IT support, and the pros and cons of outsourcing offshore and onshore.

We start this exploratory guide by posing the question in or out; should you be investing in IT support in-house or outsourcing to a 3rd party provider?

This whitepaper explores the threats, the security challenges and how your organisation can stay safe while facilitating hybrid working.

Learn more about how to protect your organisation while getting the benefits of the hybrid workplace.

The purpose of a service desk is to ensure that users receive appropriate help in a timely manner. Download our white paper to learn more about the difference between a service desk and a help desk, the activities a service desk performs, and what makes a good service desk.

The global cloud-telephony market is set to grow by over 17% in 2021. Download our ebook to explore how Microsoft’s cloud phone systems can support long-term success during turbulent times.

A successful digital transformation process starts with a comprehensive project brief.

Download our guide to ensure you include the most important factors and considerations when briefing an IT consultancy.

Download our guide to explore the key factors that need to be considered in your digital transformation process.

This guide provides expert guidance on how to embark on a success digital transformation project.

Benchmark your IT service desk against our 4* checklist. A Service Desk Institute (SDI) accredited four star service desk must tick each box.

If you think your service desk is falling short, download our checklist to find out.

IT provides the tools to solve complex problems, make better decisions, streamline operations more effectively and drive profits and sales.

If your organisation is not using it for this, download our whitepaper to learn how to transform your IT.

Data Subject Access Requests (DSARs) are on the increase and can be highly disruptive without the right systems and processes in place to handle them.

Follow the steps in this infographic to learn how to respond to a DSAR effectively and reduce the burden on your IT team.

Explore how you can streamline your IT support services creating opportunities that make savings, reduce downtime and improve productivity.

Discover also how to give your IT team the freedom to focus on strategic projects and do their best work.

GDPR and data privacy compliance do not have to be a burden. In fact, compliance can give your organisation a competitive advantage.

Download our guide to find out how data privacy compliance can increase your business agility, reduce costs and build trust with consumers.

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