IT support: self-service portal improvements

We have recently added a new feature to our customers’ self-service portals called Service Reports. This area is for operators to access information about incident management, change and request management, and Monthly Service Reports.

Cloud Business is committed to continuous service improvements. The new Service Reports area has been deployed to increase visibility for our customers and in response to demand from their IT teams.

Service Reports overview

The Service Reports area is only accessible to operators, not end users, and can be found on the homepage of the portal.

User-friendly insights and trends

It provides insights and trends on the all inbound incidents or requests over different time periods, status or categories, via user friendly graphs, charts and tables.

You can choose the way you view each dataset and switch between different views.

Monthly Service Reports

Customers can also download their Monthly Service Reports from this area and leave feedback to help us improve the service further.

Live chat is also available, so if you have any questions about the data you can speak to an available service desk analyst.

We’re pleased to say that this feature has already been welcomed by customers who have trialled it for us. We think you’ll find it very useful.

Not a Cloud Business customer?

If you would like to find out more about our Managed Services including End User Support, please get in touch. You can also request a high level quote for outsourcing IT support by clicking on the link below:

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Cloud Business Limited
8 North Street
Guildford
GU1 4AF

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