Your Service Desk Team
Put faces to names, meet your primary Service Desk Team!
James Inderbitzin-Stone
Service Desk Team Lead
James Inderbitzin-Stone manages your Service Desk team and is the point of contact for any enquiries about your service.
James joined Cloud Business in 2013. He’s an experienced service desk analyst who brings great interpersonal skills to his role as Service Desk Team Lead.
Robert Lovelock
Robert Lovelock
Dwight Daniel
Dwight Daniel
Luke Gordon
Luke Gordon
James Payne
James Payne
Antoine Mullins
Antoine Mullins
Jose Oliveria
Jose Oliveria
Michal Zacharczuk
Michal Zacharczuk
Senior technical analyst team
You are also supported by our senior engineering team who handle escalations and projects.
Ryan Adair
Ryan Adair
Dan Beeney
Dan Beeney
Ryan Deacon
Ryan Deacon
Jamie Elsom
Jamie Elsom
Trevor Nichols
Trevor Nichols
Chris Ruddock
Chris Ruddock
At Cloud Business our mantra is to reimagine everyday. We see things differently. Where others fail to meet the mark, we exceed and overdeliver. We’re bold, we’re disruptive, and above all, we’re human.
We value your feedback so we can continually improve our services and support you in the best way possible. If you would like to leave some feedback, please rank our service below by clicking on a score out of 10, and you will be redirected to a feedback form:
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Your feedback is valuable and helps us to improve our service, as a thank you we donate £1 to charity for every survey response.
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Meet the Service Desk leadership team
Kerry Burgess
Service Desk Manager
Overseeing all our 1st line Service Desk teams is Kerry Burgess.
Kerry joined the business in 2011 and is an experienced analyst herself.
Albert Chan
Technical Services Manager
Albert Chan manages our senior engineering team.
He is passionate about technology and loves problem solving!
Alan Conduct
Head of Client Services
Alan Conduct is responsible for all of our support departments,
Alan has over 20 years experience, as is a qualified to both ITIL and Service Desk Institute (SDI) standards.
Oliver Hennem
Director of Managed Services
Oliver Hennem is responsible for overall managed service service and strategy.
Oliver continually drives excellence and service improvements for our customers and their end users.
What makes a great service desk team?
Insights from the Cloud Business team....
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