Your Service Desk Team

We’re human! Our team become an extension of your team. We’re not a remote faceless provider.
 
We assign a team of Service Desk analysts to each of our customers. They get to know you, your IT environment and your end user community so we can deliver the best service, aligned to your needs.

Put faces to names, meet your primary Service Desk Team!

Alastair Gehring

Service Desk Team Lead

Alastair Gehring manages your Service Desk team and is the point of contact for any enquiries about your service.

Alastair joined Cloud Business in 2020 bringing his extensive experience as a service desk analyst and manager to our team.

Graham Handy

Graham Handy

Service Desk Analyst

Andre Jenkins

Andre Jenkins

Service Desk Analyst

Harry Larsen

Harry Larsen

Service Desk Analyst

Lee Martyn

Lee Martyn

Service Desk Analyst

Liam Marway

Liam Marway

Service Desk Apprentice

Cynthia Ojo

Cynthia Ojo

Service Desk Analyst

Calum Scutter

Calum Scutter

Service Desk Analyst

Chris Trim

Chris Trim

Service Desk Analyst

Call 01256 587802 to speak directly to your primary Service Desk team

Senior technical analyst team

You are also supported by our senior engineering team who handle escalations and projects.

Ryan Adair

Ryan Adair

Senior Service Desk Analyst

Dan Beeney

Dan Beeney

Senior Service Desk Analyst

Ryan Deacon

Ryan Deacon

Senior Service Desk Analyst

Jamie Elsom

Jamie Elsom

Senior Service Desk Analyst

Trevor Nichols

Trevor Nichols

Professional Services Consultant

Chris Ruddock

Chris Ruddock

Senior Service Desk Analyst

At Cloud Business our mantra is to reimagine everyday. We see things differently. Where others fail to meet the mark, we exceed and overdeliver. We’re bold, we’re disruptive, and above all, we’re human.

We value your feedback so we can continually improve our services and support you in the best way possible. If you would like to leave some feedback, please rank our service below by clicking on a score out of 10, and you will be redirected to a feedback form:

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Your feedback is valuable and helps us to improve our service, as a thank you we donate £1 to charity for every survey response.

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Meet the Service Desk leadership team

Kerry Burgess

Service Desk Manager

Overseeing all our 1st line Service Desk teams is Kerry Burgess.

Kerry joined the business in 2011 and is an experienced analyst herself.

Albert Chan

Technical Services Manager

Albert Chan manages our senior engineering team. 

He is passionate about technology and loves problem solving!

Oliver Hennem

Head of Managed Services

Oliver Hennem is responsible for overall managed service service and strategy.

Working closely with COO Mark Watson, to help manage and shape our Managed Service offering.

Alan Conduct

Head of Client Services

Alan Conduct is responsible for all of our support departments,

Alan has over 20 years experience, as is a qualified to both ITIL and Service Desk Institute (SDI) standards.

Mark Watson

COO / Operations Director

Bringing a wealth of expertise in both Outsourcing and Managed Services, Mark leads a number of key areas of the business including operations, marketing and is also heavily involved in Managed Services sales.

Mark also works with all teams across the business to support our future growth plans.

Outside of work Mark loves to travel, is a keen collector of both art and antiques and has a passion for fitness tech.

What makes a great service desk team?

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Insights from the Cloud Business team....

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