Your Service Desk Team
Put faces to names, meet your primary Service Desk Team!
Mahek Vellani
Service Desk Team Lead
Mahek Vellani manages your Service Desk team and is the point of contact for any enquiries about your service.
Mahek joined Cloud Business in 2021 bringing her extensive experience as a service desk analyst and support engineer to our team.
Andy Bettger
Andy Bettger
Michael Etall
Michael Etall
Luke Finch
Luke Finch
Connor Gentry
Connor Gentry
Eddie Rolston
Eddie Rolston
Leon Penny-Akers
Leon Penny-Akers
Senior technical analyst team
You are also supported by our senior engineering team who handle escalations and projects.
Ryan Adair
Ryan Adair
Dan Beeney
Dan Beeney
Ryan Deacon
Ryan Deacon
Jamie Elsom
Jamie Elsom
Trevor Nichols
Trevor Nichols
Chris Ruddock
Chris Ruddock
At Cloud Business our mantra is to reimagine everyday. We see things differently. Where others fail to meet the mark, we exceed and overdeliver. We’re bold, we’re disruptive, and above all, we’re human.
We value your feedback so we can continually improve our services and support you in the best way possible. If you would like to leave some feedback, please rank our service below by clicking on a score out of 10, and you will be redirected to a feedback form:
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Your feedback is valuable and helps us to improve our service, as a thank you we donate £1 to charity for every survey response.
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Meet the Service Desk leadership team
Kerry Burgess
Service Desk Manager
Overseeing all our 1st line Service Desk teams is Kerry Burgess.
Kerry joined the business in 2011 and is an experienced analyst herself.
Albert Chan
Technical Services Manager
Albert Chan manages our senior engineering team.
He is passionate about technology and loves problem solving!
Oliver Hennem
Head of Managed Services
Oliver Hennem is responsible for overall managed service service and strategy.
Working closely with COO Mark Watson, to help manage and shape our Managed Service offering.
Alan Conduct
Head of Client Services
Alan Conduct is responsible for all of our support departments,
Alan has over 20 years experience, as is a qualified to both ITIL and Service Desk Institute (SDI) standards.
Mark Watson
COO / Operations Director
Bringing a wealth of expertise in both Outsourcing and Managed Services, Mark leads a number of key areas of the business including operations, marketing and is also heavily involved in Managed Services sales.
Mark also works with all teams across the business to support our future growth plans.
Outside of work Mark loves to travel, is a keen collector of both art and antiques and has a passion for fitness tech.
What makes a great service desk team?
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Cloud Business
5 Elmwood
Chineham Business ParkBasingstoke
RG24 8WG
01483 939 087
hello@cloudbusiness.com
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Registered Company in England and Wales 15375773
