Put faces to names, meet your primary Service Desk Team!
Service Desk Team Lead
Mahek Vellani manages your Service Desk team and is the point of contact for any enquiries about your service.
Mahek joined Cloud Business in 2021 bringing her extensive experience as a service desk analyst and support engineer to our team.
Senior technical analyst team
You are also supported by our senior engineering team who handle escalations and projects.
At Cloud Business our mantra is to reimagine everyday. We see things differently. Where others fail to meet the mark, we exceed and overdeliver. We’re bold, we’re disruptive, and above all, we’re human.
We value your feedback so we can continually improve our services and support you in the best way possible. If you would like to leave some feedback, please rank our service below by clicking on a score out of 10, and you will be redirected to a feedback form:
Meet the Service Desk leadership team
Service Desk Manager
Overseeing all our 1st line Service Desk teams is Kerry Burgess.
Kerry joined the business in 2011 and is an experienced analyst herself.
Technical Services Manager
Albert Chan manages our senior engineering team.
He is passionate about technology and loves problem solving!
Head of Managed Services
Oliver Hennem is responsible for overall managed service service and strategy.
Working closely with COO Mark Watson, to help manage and shape our Managed Service offering.
Head of Client Services
Alan Conduct is responsible for all of our support departments,
Alan has over 20 years experience, as is a qualified to both ITIL and Service Desk Institute (SDI) standards.
COO / Operations Director
Bringing a wealth of expertise in both Outsourcing and Managed Services, Mark leads a number of key areas of the business including operations, marketing and is also heavily involved in Managed Services sales.
Mark also works with all teams across the business to support our future growth plans.
Outside of work Mark loves to travel, is a keen collector of both art and antiques and has a passion for fitness tech.
What makes a great service desk team?
Insights from the Cloud Business team....
Your run down of some of the big announcements to come out of Microsoft Inspire
Do you ever find yourself needing to find users with a specific email domain in
On the 16th March 2023, Microsoft announced a whole new way of working when it