Success stories

Our customers come in all shapes and sizes.

We work with organisations from all walks of life, with different ambitions and requirements. Explore how we’ve helped them reimagine everyday, and align technology with their culture and business goals.

ADFS – 6 things to know when planning

Read our ADFS Guide for planning an Office 365 migration here >
View case study >

5 minute cheat-sheet on the next OneDrive for Business Sync Client

Microsoft released the update to OneDrive late last year that gave business users the option to take advantage of the more stable consumer sync client.
View case study >

5 things you didn’t know about Office 365 Groups

Office 365 Groups are a mixture of the services offered as part of Office 365 and they’ve got some great potential. For small businesses I believe Groups functionality can be harnessed right away as an easy to use planning and collaboration space for teams.For larger businesses, Groups don’t offer the management or governance settings required and things could quickly get out of control.  What do Office 365 Groups consist of? 1. An area to start conversations – Inline replies and likes – An email address for emails to be sent to and from internal/external parties. 2.  A place to collaborate on documents – Create Office documents in the browser – Share documents with colleagues – View documents shared with a group 3. A team calendar – Quickly invite all team members to a meeting – Track all team events easily 4. A group notebook – All team notes in one place 5. Mobile App – A mobile app with access to all the conversations and files that a user is the member of. For Windows Phone, Android and iPhone – and it’s good! Office 365 Groups Potential The potential for Groups could be to replace an Exchange distribution List – benefits mean any user added can see all historical conversations and be able to get up to speed with what is happening in the team. Groups could also replace SharePoint team sites – It is often the case where users create Team Sites with a single document library on them. Groups could replace these and are perfect for events with a short lifespan. What’s coming to Office 365 Groups? Groups are set to have Office 365 Planner integrated in 2016, enabling task management using the Kanban methodology. Think Trello but tied in to Office, Groups and Delve, and from the screenshots, it looks like a great visual way of working with tasks compared to standard SharePoint lists. There will also be Delve pages for each group, showing all the relevant items to Group members and making it quick and easy to see what teams are working on at the time. Groups Home Page to view recent, trending and favourite groups. What I’d like to see in Office 365 Groups There are also quite a few extras that I’d like to see added to groups so that more customers can also take advantage of them. Document management features such as sharing/permission control, approval workflow, alerts, major and minor version control. An optional subject line for messages – being able to receive updates to the inbox is great but they need a subject line, especially if sending externally, perhaps these could also have the Group name appended. Groups management page turn on/off per user, although this can be done by using mailbox policies, a more ‘support desk friendly’ method would be great. Calendar management features – granular permissions for calendar access and management. Group closure policy – think SharePoint site policies – to close forgotten sites. Tasks sync to outlook – This feature was deprecated from SharePoint Online earlier this year. Will Groups allow task synchronisation to Outlook again? Import/export of tasks – for the PMO, this is a key feature. Find help about on Office 365 groups here and the integration with Office 2016 here. To check out some of our other new hints and tips have a look at these blogs;  Outlook 2013 single sign-on  or  Removing External users from Sharepoint Online
View case study >
Yammer users

The lifecycle of Yammer users on your Office 365

As an O365 administrator, you can control your Yammer users on your Office 365. Find out how.
View case study >
ADFS configuration

ADFS configuration for User Agent Strings in Chrome & FireFox

ADFS configuration for User Agent Strings in Chrome & FireFox. Step by step instructions of how to do it.
View case study >

Outlook 2013 Single Sign on with Office 365

Outlook 2013 Single Sign on with Office 365. Find out more >
View case study >
error with Microsoft Exchange

Quick tip – error installing Microsoft Exchange

Here's how to solve this error message when installing Exchange "this user isn’t a member of the ‘Schema/Enterprise Admins’ groups."
View case study >

ADFS – 6 things to know when planning

There are often preconceived ideas around what ADFS provides and whether it is required when you are moving to Office 365.  The below points cover some common conversation that we have with customers.

Number 1: Matching Passwords with on-premises

It is often believed that ADFS is the only way to provide users with the same login and password for Office 365 that they’re using in Active Directory; this is not the case.

Using Directory Sync, you can synchronise the user password hash from Active Directory into Office 365 and provide users with the same password.  Subsequent password changes are synchronised to Office 365 within a couple of minutes of changing in Active Directory.  A password hash is synchronised to Office 365 in a one-way mathematical computation based on the user’s password which is non-reversible to gaining a plain text password.

Number 2: Single Sign-On End User Experience

As previously mentioned, password synchronisation provides users with the same password in Office 365 that they use for Active Directory; this is known as ‘same sign on’.   With ADFS, you can sign into a workstation connected to Active Directory domain without the need to re-enter your password when you connecting to Office 365 services; this is known as ‘single sign on’.  The exception is the Outlook client which does not support single sign-on.  Users are prompted to enter their credentials and can choose to ‘Save My Password’.

Number 3: Infrastructure Required

When you implement ADFS with Office 365, you are passing the password authentication from Office 365 to your on-premises identity platform.  If the ADFS environment becomes unavailable, users are unable to login and will be unable to access Office 365.  With that in mind your ADFS infrastructure needs to be designed with resilience.

Providing ADFS redundancy requires multiple ADFS servers, load balancing and internet link failover.  Choosing to host the ADFS on-premises can require additional hardware and infrastructure.  Alternatively, you could choose to host ADFS in Azure or another data-centre that links into your Active Directory environment.

Number 4: Sign-in Restrictions by location or Working Hours

In order to leverage this ability to restrict access to Office 365, you will require ADFS services or a federated sign on provider.  ADFS provides the ability to restrict access by network location and makes use of the restricted logon hours you can set on accounts within Active Directory.

Number 5: Ongoing Maintenance and Administration

An often forgotten point when installing a new solution is who will maintain the infrastructure going forward.  If you choose to host your ADFS configuration on-premises you need the skills to administer, update and maintain an environment which is providing live sign-on services to Office 365.  An alternative is looking to a third-party provider who can host your federated login infrastructure and remove the admin overhead.

Number 6: Real-time Account Disabling and Auditing

With ADFS in place, a user’s login request is passed to the on-premises Active Directory infrastructure for validation.  As a result, you have the ability to disable accounts on-premises with real-time effect to Office 365 services.  You also have the ability to audit login events centrally within your Active Directory event logs.

Without ADFS in place, an alternative would be waiting for Directory Sync to synchronise the change to Office 365 on its next scheduled sync, typically every 30 minutes, or manually forcing a sync to Office 365.  You could also choose to reset a user’s password which will synchronise to Office 365 within a couple of minutes.

In Summary

If the main driver for implementing ADFS is providing users with matching login details, you may consider AAD Connect with password synchronisation as a better fit.  This provides you with a robust solution that can be changed to ADFS at a later date if required.

Get in contact today at hello@cloudbusiness.com to discuss your requirements and see what the best fit is for you.

Book a discovery call advert

5 minute cheat-sheet on the next OneDrive for Business Sync Client

Microsoft released the update to OneDrive late last year that gave Office 365 users the option to take advantage of the more stable consumer sync client. This also links within SharePoint, an enterprise tool to boost productivity and facilitate collaboration.

At present this means there are two OneDrive for Business sync clients. To distinguish between the two we will reference them as Groove.exe and OneDrive.exe.

Groove.exe – Part of the Office Pro Plus suite – Used to sync SharePoint libraries and OneDrive for Business libraries.

OneDrive.exe – The consumer sync client – Used to sync Microsoft account OneDrive documents and now supports Office 365 OneDrive for Business libraries.

Get support for Microsoft cloud issues, enjoy a 14 day free trial of our Cloud Care Managed Support. Click here for details >>>

OneDrive.exe Sync Client Benefits

The benefits of using the OneDrive.exe sync client with Office 365 include:

  • A sync engine that works far better than Groove.exe – we’ve deployed this to many of our customers and the support tickets have been reduced by far!
  • Selective Sync – choose which folders to download
  • 10GB file limit
  • Removal of 20,000 item sync limit. You can now sync unlimited items.
  • Support for windows 7, 8 and 10
  • Multiple OneDrive for Business accounts can be added
  • Users have 1TB of space this is being increased to 5TB and you can request more from Microsoft if required.

    Specifically, this includes unlimited storage for individuals in organisations with more than five people subscribing to one of the following plans:

    • Office 365 Enterprise E3, E4 and E5
    • Office 365 Government E3, E4 and E5
    • Office 365 Education
    • OneDrive for Business Plan 2 and SharePoint Online Plan 2

Limitations & Considerations

Things to know about and consider when deploying the OneDrive.exe sync client for use with Office 365:

  • Documents are identified as local files which means:
    • Co-authoring does not work unless a file is opened from the browser
    • Using the ‘share’ feature from within an Office application does not work
    • Cloud (Modern) attachments are not available in Outlook 2016 because the file is stored locally. This means you cannot add a link to the file and allow sharing – you can only attach a file.
    • Recent items stored in Office will break.
  • Windows 8.1 is not supported
  • SharePoint libraries are not supported.
  • No transition/migration to the new sync.
  • Re-syncing files could cause excessive bandwidth usage
  • Duplication of content on a HD may cause issues

Microsoft suggest that the above limitations will be remediated by Q2 of 2016.

Configure/Install the new sync client

The below table shows the reg keys that help you configure the OneDrive.exe sync client.

You only need Reg Key 1 to get it OneDrive.exe working with Office 365 however the additional keys can help you configure as required for your users.

ID

Reg File

Description

1

 [HKEY_CURRENT_USERSOFTWAREMicrosoftOneDrive]
“EnableAddAccounts”=dword:00000001

Enables Office 365 accounts to sign in to OneDrive.exe sync client

 

2

[HKEY_CURRENT_USERSOFTWAREMicrosoftOneDrive]
“DefaultToBusinessFRE”=dword:00000001 

Default OneDrive.exe to launch the Welcome to OneDrive wizard to direct users to sign in with their Office 365 account.

 

3

[HKEY_CURRENT_USERSOFTWAREMicrosoftOneDrive]
“DisablePersonalSync”=dword:00000001

Prevents users from syncing their consumer OneDrive account.

4

 [HKEY_CURRENT_USERSOFTWAREMicrosoftOffice15.0CommonSignIn]
“SignInOptions”=dword:00000002

Removes references to OneDrive – Personal from Office 2013 applications

5

[HKEY_CURRENT_USERSOFTWAREMicrosoftOffice16.0CommonSignIn]
“SignInOptions”=dword:00000002 

Removes references to OneDrive – Personal from Office 2016 applications

Once the above keys have been set, run the OneDrive.exe client.


Transition to the new sync client

There is no transition/migration to the new sync client. So here are some steps to help you out.

  1. Stop sync for OneDrive for Business from the system tray
  2. Exit OneDrive for Business
  3. Exit OneDrive
  4. Deploy the registry key/s
  5. Run OneDriveSetup.exe

Once this has completed, users will be able to login to OneDrive with their o365 credentials and it will give them the option to sync selected files. 

If you want to find out learn more about SharePoint click here, or if you would like to know more about OneDrive governance, download our OneDrive governance document that provides the configuration options for administrations when planning and deploying OneDrive for Business to your organisation. (opens in a new tab)” rel=”noreferrer noopener” class=”rank-math-link”>Click here >


Additional Resources

For additional resources about the new OneDrive for Business sync client:

Introduction to the OneDrive for Business Next Generation Sync Client

Get an overview of what the Next Generation Sync Client is all about.

Deploying the OneDrive for Business Next Generation Sync Client in an enterprise environment

Learn how administrators can deploy the Next Generation Sync Client for Windows to users in their enterprise environment.

Deploying the OneDrive Next Generation Sync Client on OS X and configuring work or school accounts

Learn how administrators can use options for configuring the OneDrive Next Generation Sync Client on Mac OS X computers.

Get started with the OneDrive for Business Next Generation Sync Client in Windows

Learn how Windows users can configure the Next Generation Sync Client.

Get started with the OneDrive for Business Next Generation Sync Client on Mac OS X

Learn how Mac users can configure the Next Generation Sync Client.

Transition from the previous OneDrive for Business Sync Client

Learn how Windows users can transition from the previous OneDrive for Business Sync Client to the Next Generation Sync Client.

Which OneDrive sync client am I using?

Learn how to easily tell which OneDrive sync client you are using.

OneDrive Next Generation Sync Client Release Notes

Knowledge base article with release note and limits.

5 things you didn’t know about Office 365 Groups

Office 365 Groups are a mixture of the services offered as part of Office 365 and they’ve got some great potential.

For small businesses I believe Groups functionality can be harnessed right away as an easy to use planning and collaboration space for teams.For larger businesses, Groups don’t offer the management or governance settings required and things could quickly get out of control. 

What do Office 365 Groups consist of?

1. An area to start conversations

– Inline replies and likes

– An email address for emails to be sent to and from internal/external parties.

2.  A place to collaborate on documents

– Create Office documents in the browser

– Share documents with colleagues

– View documents shared with a group

3. A team calendar

– Quickly invite all team members to a meeting

– Track all team events easily

4. A group notebook

– All team notes in one place

5. Mobile App

– A mobile app with access to all the conversations and files that a user is the member of. For Windows Phone, Android and iPhone – and it’s good!

office 365 groups

Office 365 Groups Potential

The potential for Groups could be to replace an Exchange distribution List – benefits mean any user added can see all historical conversations and be able to get up to speed with what is happening in the team.

Groups could also replace SharePoint team sites – It is often the case where users create Team Sites with a single document library on them. Groups could replace these and are perfect for events with a short lifespan.

What’s coming to Office 365 Groups?

  • Groups are set to have Office 365 Planner integrated in 2016, enabling task management using the Kanban methodology. Think Trello but tied in to Office, Groups and Delve, and from the screenshots, it looks like a great visual way of working with tasks compared to standard SharePoint lists.
  • There will also be Delve pages for each group, showing all the relevant items to Group members and making it quick and easy to see what teams are working on at the time.
  • Groups Home Page to view recent, trending and favourite groups.

What I’d like to see in Office 365 Groups

There are also quite a few extras that I’d like to see added to groups so that more customers can also take advantage of them.

  • Document management features such as sharing/permission control, approval workflow, alerts, major and minor version control.
  • An optional subject line for messages – being able to receive updates to the inbox is great but they need a subject line, especially if sending externally, perhaps these could also have the Group name appended.
  • Groups management page turn on/off per user, although this can be done by using mailbox policies, a more ‘support desk friendly’ method would be great.
  • Calendar management features – granular permissions for calendar access and management.
  • Group closure policy – think SharePoint site policies – to close forgotten sites.
  • Tasks sync to outlook – This feature was deprecated from SharePoint Online earlier this year. Will Groups allow task synchronisation to Outlook again?
  • Import/export of tasks – for the PMO, this is a key feature.

Find help about on Office 365 groups here and the integration with Office 2016 here.

To check out some of our other new hints and tips have a look at these blogs;

 Outlook 2013 single sign-on  or  Removing External users from Sharepoint Online

Book a discovery call advert

Yammer users

The lifecycle of Yammer users on your Office 365

As an Office 365 administrator, you can activate and control the lifecycle of all of your yammer users on your tenant. You can control everything from the moment that user joins your company until the moment they leave you.

Yammer and Office 365 work side-by-side in many ingenious ways. The moment you create a user and give them their Office 365 log in credentials they can access your company Yammer. The moment you delete them from your system they are automatically deactivated / suspended from Yammer.  

You can also deactivate and reactivate office 365 users if you wish to. We will show you exactly what you can do below;

Creating a Yammer user

Yammer users are created as they log on, instead of being created with bulk updates or sync from Active Directory. Here, we will show you how this works;

The process follows these steps:

  1. The Office 365 admin creates a user in Office 365.

  2. The user logs on to Office 365 using the identity provider that is configured for the tenant.

  3. The user clicks the Yammer tile in the app launcher to go to your Yammer app

  4. A new Yammer user is created for the Office 365 user.


Want to know how to transform your business with Yammer?

Download our digital transformation e-book to discover how to utilise Yammer and Office 365 together in ingenious ways.


Deleting a Yammer user

If an employee leaves the company, you can delete the user from Office 365 as soon as you want to. When the user is deleted from Office 365, the corresponding user is deactivated (also known as suspended) in Yammer. Our advice for best practice is, this user should be removed from your system as soon as you can. 

The process follows these steps:

  1. A user is deleted from Office 365;

  2. The user deletion in Office 365 flows into Yammer, and the corresponding Yammer user is deactivated in Yammer. Specifically, the operation is equivalent of navigating to Yammer administration, choosing Remove Users, and then selecting Deactivate this user, as shown here:

  3. Users who are deactivated (or suspended) this way will show up in Yammer administration pages as being deactivated by System Administrator, as shown here:

  4. <p”id=last”>When you delete a user in Office 365, the user becomes inactive. After approximately 30 days, user data gets permanently deleted.
  5. Similarly, when a user is deactivated in Yammer, that user becomes inactive in Yammer. After approximately 90 days, deactivated users are permanently removed, but their Yammer messages are retained. For more information, see Remove users.

Restoring a Yammer user

An administrator can also restore a user in Office 365, and the user will be reactivated in Yammer. The following diagram shows how this works:

The process follows these steps:

  1. The Office 365 administrator can restore a deleted user in Office 365, as shown in the following screenshot:      

  2. This action flows into Yammer as well, and the previously deactivated user in Yammer is reactivated.

Should I use Yammer Directory Sync?

We recommend that Yammer customers switch to using this consistent experience between Office 365 and Yammer to manage the life cycle of all their users. It’s more convenient than managing users separately, and this is the long-term direction for Yammer as well. If you are currently using the Yammer Directory Sync tool, consider switching to managing users in Office 365. Once you switch to managing users in Office 365, turn off the Yammer Directory Sync tool.

NOTE:   You can only manage the life cycle of users from Office 365 if they are using their Office 365 credentials to access Yammer.

For more information about Yammer Directory Sync, see Plan for Yammer Directory Sync.

If you like this blog, you might like this one about removing external users from Sharepoint.

If you need any support with your SharePoint, we’re happy to walk you through it.

Book a discovery call advert

ADFS configuration

ADFS configuration for User Agent Strings in Chrome & FireFox

The supported User Agent Strings for ADFS 3.0 by default do not support Single Sign-On from Third-Party browsers, i.e. Firefox and Chrome. To enable this functionality you can add additional supported User Agent Strings to the ADFS configuration.

NB – This functionality is also available in ADFS 2.0, although it was not officially supported by Microsoft.

Checking Current Config

To check the currently supported User Agent Strings you should run the following command:

Set-ADFSProperties | Select WIASupportedUserAgents

Adding Support for Chrome & Firefox

Current versions of Chrome and Firefox (at time of writing) can be enabled by adding Mozilla/5.0 to the Supported User Agent Strings. An example of the command used for adding the required User Agent String is as follow:

Set-ADFSProperties -WIASupportedUserAgents @(“MSAuthHost/1.0/In-Domain”, “MSIE 6.0”, “MSIE 7.0”, “MSIE 8.0”, “MSIE 9.0”, “MSIE 10.0”, “Trident/7.0”, “MSIPC”, “Windows Rights Management Client”, “Mozilla/5.0”)

You should add the current list of Supported User Agents to a custom variable and then append the Mozilla/5.0 agent string to ensure that no other functionality will be broken.

User Experience

You should note that when a browser is added to the list of Supported user agents, if the client does not authenticate using Windows Integrated Authentication it will not fall back to Forms-Based authentication, but to Basic as per ADFS 2.0.

The most elegant solution for achieving this behaviour is to inject a custom user agent string into client browsers using Group Policy (therefore setting for all client machines inside the network that will integrate using WIA) and setting the WIASupportedAgents to just that custom string, so they will authenticate using WIA. Those without the User Agent String will fall back to Forms-Based as they are not using a WIA supported agent.

To learn more about ADFS on android read our other blog here

Or to learn more about Office 365 Single sign-on in Outlook read here

Book a discovery call advert

Outlook 2013 Single Sign on with Office 365

Recently Microsoft announced the release of updates to Office 2013 clients and Office 365 to support new authentication flows enabled by the Active Directory Authentication Library (ADAL). Now this article is a little confusing so what does this actually mean?

For a long time Outlook has been the black sheep of the Microsoft client stack in terms of supporting true single sign on with Office 365. Customers have deployed complex ADFS environments seeking the best user experience to find that whilst Lync, Office & passive web browsers benefited with single sign on Outlook would fall back to Basic authentication prompting users for their UPN & password on profile creation or password change. This left some customers wondering why they had deployed ADFS and begged the question why Outlook arguably the most used client application didn’t support single sign on.

Good news the new authentication flows finally resolve this issue and Outlook 2013 will support true single sign on when deployed with ADFS. This update is currently listed as rolling out on the Office 365 roadmap so keep an eye open for these changes being deployed to your tenant soon.

error with Microsoft Exchange

Quick tip – error installing Microsoft Exchange

“This user isn’t a member of the ‘Schema/Enterprise Admins’ groups.”

We have run into an issue several times with customers when preparing for a Microsoft Exchange installation, and thought it would be good to share!

When installing Exchange, whether that be an upgrade or a brand new install, the account you use for the installation needs to have Enterprise Admin and/or Schema Admin group membership. Having ensured that this membership is assigned, you can often find you still receive the following error when trying to extend the Exchange Schema:

The Active Directory schema isn’t up-to-date, and this user account isn’t a member of the ‘Schema Admins’ and/or ‘Enterprise Admins’ groups.

This error is in complete contradiction to what we know to be true, however, when checking the account in Active Directory we have noticed that the Primary Group was still set to Domain Users (see below)

If you set the Enterprise Admin or Schema Admin group to the primary group by clicking the “Set Primary Group” button, then log off from the server and then log back in to update the group membership. The Pre-requisite checks should then pass without issue!

Hope this helps. If you need any further support with technology deployments including Microsoft Exchange, please get in touch with our team.

Book a discovery call advert

Cloud Business Logo - white
Microsoft Gold Partner Logo - Cloud Business

Cloud Business Limited
8 North Street
Guildford
GU1 4AF

Microsoft Gold Partner Logo - Cloud Business

2023 © Cloud Business Limited
Registered Company in England and Wales 06798438