Bespoke IT support

Does everyone require fully managed IT support?

We work with your team

If you already have an IT team onsite, you may not require your entire system to be supported at this stage. However, our bespoke IT support allows you to pick and choose the level of support that is right for you and your business. This bespoke offering is specifically designed for organisations with an in-house IT team.

We will work alongside you to complement your current IT setup. We are on hand for (as and when) you need us. We can either take charge when you want us to, or simply co- ordinate with your IT team offering a backup solution. Whatever level of support you need and whatever time, we can provide it.

Design your own IT support

Here’s a snapshot of what we do:

24/7 service desk
Our highly accredited service desk integrates with all our Managed Services, providing 1st line through to 3rd line support, multilingual, out-of-hours and 24/7/365
Explore 24/7 service desk services
End user compute
We deliver end-user computing services though the entire lifecycle of any asset, from hardware and software to procurement and provisioning
Learn about EUC
Service integration & management
To avoid supplier sprawl we deliver Service Integration & Management (SIAM) as a service to help customers better manage IT services and supplier relationships
Discover SIAM
Security & monitoring
Our Managed Security Operation Centre (SOC), SIEM-as-a-Service and CISOaaS, keeps networks safe and data secure 24/7
Read more
Infrastructure management
Working behind the scenes we monitor our customers IT infrastructure to optimise performance
Explore infrastructure management
Cloud support
Our experienced Cloud support team can look after your 365 and Azure estate, providing 1st, 2nd & 3rd line support, as well as other cloud platforms
Learn more about cloud support
How can we help?
Speak to one of our operational leads (not sales) for impartial advice and to explore Managed IT Services in more detail
Contact our team >
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Mark Watson head of IT Service Desk Services

"We're different to a lot of our competitors"

We are flexible in our approach to IT support services. We don’t expect you to use our tools or work in our way. We work to your requirements.

Mark Watson
Chief Operating Officer
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Success story
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Explore how we provide a 24/7 fully Managed IT Service Desk with a multilingual capability

The benefits of bespoke IT support

Some of the benefits of a bespoke IT support service are:
Management of day-to-day issues

Leave the day to day issues and menial tasks to us, and let your IT team put their skills to better uses. We can churn away in the background while your team focuses on innovation.

Experience

Your staff may be more than competent at running your system, but it is always good to have an expert to turn to when necessary, albeit for a second opinion. We can provide the skills and experience to fill in the gaps.

Specific platforms or systems

You may just need someone to look after one specific function of your IT system. The bespoke service we offer allows you to pick and choose, always putting you in control.

Overflow services

If your IT team is overloaded with tasks and limited on time, we can relieve some of the pressure to reduce their workload.

Efficiency

By managing your workload more efficiently (with the support of our IT services) you will increase productivity and value for money. You will also make better use of time and resources while reducing disruption, friction and stress.

Knowledge

If you lack knowledge in one particular area, we can provide the skill and experience you are looking for.

Accreditations

We never stop learning and driving Managed IT Services excellence:

Whitepaper
5 IT strategies for business success

Find out how to turn your IT into a strategic asset

What type of bespoke IT support do you need?

Outlined below is a small example of the managed services we provide:

24/7/365 service desk

24x7x365 unlimited service desk/support desk support on a UK, Europe wide or global basis

Remote, onsite or blended support

Support that is provided remotely, onsite or a blended model of both

Security & monitoring

24/7 monitoring and alerting of networks, servers and infrastructure

User adoption

Set-up, on-boarding and user familiarisation training

Infrastructure management

Installation of software upgrades, updates and security patches

Asset management

Audit, inventory and asset management

Asset management

Audit, inventory and asset management

Tenant administration

Routine system administration, maintenance and housekeeping.

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Find out how much a support service would cost

Managed support is designed to maximise your technology investment and provide the flexibility and scalability you require.

We work in partnership with you to improve performance, increase coverage, reduce cost and free up your teams by providing a market leading capability.

How can we help?

Your organisation

Your details

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Where to next?

Managed IT Services
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Cloud Business Limited
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Guildford
GU1 4AF

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