Bespoke IT support
We work with your team
If you already have an IT team onsite, you may not require your entire system to be supported at this stage. However, our bespoke IT support allows you to pick and choose the level of support that is right for you and your business. This bespoke offering is specifically designed for organisations with an in-house IT team.
We will work alongside you to complement your current IT setup. We are on hand for (as and when) you need us. We can either take charge when you want us to, or simply co- ordinate with your IT team offering a backup solution. Whatever level of support you need and whatever time, we can provide it.
Design your own IT support
Here’s a snapshot of what we do:
"We're different to a lot of our competitors"
We are flexible in our approach to IT support services. We don’t expect you to use our tools or work in our way. We work to your requirements.
Explore how we provide a 24/7 fully Managed IT Service Desk with a multilingual capability
The benefits of bespoke IT support
Leave the day to day issues and menial tasks to us, and let your IT team put their skills to better uses. We can churn away in the background while your team focuses on innovation.
Your staff may be more than competent at running your system, but it is always good to have an expert to turn to when necessary, albeit for a second opinion. We can provide the skills and experience to fill in the gaps.
You may just need someone to look after one specific function of your IT system. The bespoke service we offer allows you to pick and choose, always putting you in control.
If your IT team is overloaded with tasks and limited on time, we can relieve some of the pressure to reduce their workload.
By managing your workload more efficiently (with the support of our IT services) you will increase productivity and value for money. You will also make better use of time and resources while reducing disruption, friction and stress.
If you lack knowledge in one particular area, we can provide the skill and experience you are looking for.
Accreditations
We never stop learning and driving Managed IT Services excellence:
Find out how to turn your IT into a strategic asset
What type of bespoke IT support do you need?
Outlined below is a small example of the managed services we provide:
24x7x365 unlimited service desk/support desk support on a UK, Europe wide or global basis
Support that is provided remotely, onsite or a blended model of both
24/7 monitoring and alerting of networks, servers and infrastructure
Set-up, on-boarding and user familiarisation training
Installation of software upgrades, updates and security patches
Audit, inventory and asset management
Audit, inventory and asset management
Routine system administration, maintenance and housekeeping.
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Managed support is designed to maximise your technology investment and provide the flexibility and scalability you require.
We work in partnership with you to improve performance, increase coverage, reduce cost and free up your teams by providing a market leading capability.
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