In-house vs outsourcing

Many companies face the challenge of deciding if the continuation of an in-house IT team is the best way forward, versus the benefits of outsourcing to an external expert.

This blog post looks at some of the benefits of IT outsourcing:

Benefits of outsourcing your IT


When you outsource, you can focus your time, attention and resources on your company’s core competencies. The remainder of your time can be spent achieving new goals.

Outsourcing frees up time for the people in your business – to focus on running and growing your company.

Many companies find that, as they grow, a key member of staff ends up becoming the ‘IT scapegoat’. Known to be good with computers, the IT scapegoat gets bombarded with requests for help whenever anything goes wrong, distracting them from their actual job. If your sales manager spends more time helping staff with computer problems than selling, then you know it’s time to make some changes.


Outsourcing is also a very flexible option. The biggest benefit of short term outsourcing is that you are able to bring in an expert for a defined period of time to perform a task without long term commitment.

Even if the hourly or project rate is higher than hiring an employee, you may save a significant sum by not committing to an annual salary and benefits etc.

This flexibility is also seasonal which means you can scale up or down quickly and accordingly – Ideal for temporary or short term operations – such as seasonal fulfilment, tax preparation or upgrading your infrastructure.

A service desk is often outsourced because those providers are better equipped to handle high volumes of calls on demand. It provides longer- term service desk needs as you gain operational efficiencies and skills that you would have a difficult time replicating in- house.

Outsourcing: when is the right time for you?

The correct time to outsource is different for each company. Some businesses have in-house staff to handle daily activities, but may need outside help to undertake new projects that don’t warrant another full-time employee.

When you are unable to manage the day-to-day business of your company and you have the desire to grow to the next stage, it may be time to consider outsourcing.

For most, the right time for outsourcing is when you have no time left to pursue growth.

If your company is without IT support, we can implement our services within a week. If an existing agreement is ending, we can transition the service during the month of the incumbent suppliers contract end (if required). A comfortable timeframe can be agreed to take into account your needs.

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