A significant percentage of new customers come to us having previously outsourced their IT to another service provider. One of the main reasons for making the move is that the organisation requires greater coverage or a service expansion, and the incumbent IT service provider is unable to offer the services required.
Maybe your current IT provider only offers coverage during core business hours and your organisation needs 24/7. Or perhaps you’re expanding overseas and need global coverage with an IT provider who can negate any time zone challenges. Or your current provider only offers 1st line IT support and you need access to a wider range of technical skills and an outsource partner that can handle 2nd and 3rd line tickets as well.