A significant percentage of new customers come to us having previously outsourced their IT to another service provider. One of the main reasons for making the move is that the organisation requires greater coverage or a service expansion, and the incumbent IT service provider is unable to offer the services required.
Maybe your current IT provider only offers coverage during core business hours and your organisation needs 24/7. Or perhaps you’re expanding overseas and need global coverage with an IT provider who can negate any time zone challenges. Or your current provider only offers 1st line IT support and you need access to a wider range of technical skills and an outsource partner that can handle 2nd and 3rd line tickets as well.
Download our checklist to benchmark different providers. Based on the Service Desk Institute’s 4 * star accreditation, this will help you determine the quality of service you will receive. 5 things to look for when choosing a new IT service provider
As technology has moved forward, more and more organisations have looked towards the cloud as the future of their business. After all, the cloud’s many benefits speak for themselves — and organisations are here to listen.
Business and Digital solutions leader, Codestone Group, makes a big move to bolster its business technology, artificial intelligence advisory and managed services strength by acquiring
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