What to look for in a new IT service provider

A significant percentage of new customers come to us having previously outsourced their IT to another service provider. One of the main reasons for making the move is that the organisation requires greater coverage or a service expansion, and the incumbent IT service provider is unable to offer the services required.

Maybe your current IT provider only offers coverage during core business hours and your organisation needs 24/7. Or perhaps you’re expanding overseas and need global coverage with an IT provider who can negate any time zone challenges. Or your current provider only offers 1st line IT support and you need access to a wider range of technical skills and an outsource partner that can handle 2nd and 3rd line tickets as well.

Download our checklist to benchmark different providers. Based on the Service Desk Institute’s 4 * star accreditation, this will help you determine the quality of service you will receive. Discover IT service desk services advert

What makes a great IT service desk?

What makes a great IT service desk? The most important thing is great people – the technical analysts who become an extension of your team. Watch our video to learn more.

Cloud Business logo white
Microsoft Gold Partner Logo - Cloud Business

Cloud Business Limited
8 North Street
Guildford
GU1 4AF

2021 © Cloud Business Limited
Registered Company in England and Wales 06798438