A business telephony upgrade could be the answer to a sustainable future

If working from home is likely to continue into 2021, is it time to upgrade your business telephony system?

According to the latest UK government report, 46.6% of those in employment worked from home in April. In the short term, working remotely is keeping employees safe amid the coronavirus pandemic, but there’s growing evidence to suggest that companies will benefit from remote working after the Covid risk has subsided.

Though lockdowns have been a challenge for some, research suggests that the average worker saves £44.78 per week by working from home, while two-thirds believe they’re more productive. In Northern Ireland, a recent survey revealed that over 40% of employers expect to be using a hybrid work model in six months.

Most importantly, employees seem to support a more flexible model. A survey from HubbleHQ in June found that 61% of workers have changed their view on remote working since the pandemic, with 86% wanting to work at least one day a week from home in the future.

An evolving workforce requires evolving technology

With this heavy trend towards flexible working, unified communications are being recognised as the way forward. The sudden switch to home working back in March caused many businesses to realise gaps in their efficiency as they suddenly require an abundance of video call, file-sharing, and collaboration tools.

Business telephony systems that support remote working is an area that many organisations have not yet addressed. Fortunately, technology companies have developed integrations that let employees communicate and collaborate effectively from any location within the familiar interface of