Could your office be paperless by the end of 2020? Here we explore 3 factors that are driving the paperless workplace, and how to achieve this goal.
Breakout areas with foosball tables, beer Fridays and yoga classes at lunchtime are just some of the many HR recommendations for creating a happy workplace.
Explore 1st line and 2nd line support levels here to decide what your organisation needs. 1st line vs 2nd line support, how much and do you need both?
Do you need out of hours IT support? In this post, we look at how to handle out of hours IT support both in-house and with external providers.
Here we share IT service desk best practices to minimise downtime and the impact on productivity. Use these best practices to ensure your service desk is up to scratch.
There are inherent IT outsourcing risks whenever your outsource an IT function but with due diligence and preparation you can mitigate these. More here.
IT service desk providers typically operate their businesses using a subscription model. Organisations pay a monthly fee based on the service level required and the
Learn more about white label IT service desk solutions and how to find an outsource provider that’s a good cultural fit for your organisation. Click here.
How do you know if an IT services provider offers a good service? Read this post to understand the things they do, and don’t do.
Here’s how to ensure your IT support Service Level Agreement (SLA) is measuring the right metrics.
Are you looking for a new IT service provider? If so, read this blog post which shared 5 important things to look for when shortlisting potential partners >
Looking to successfully on board an IT service desk provider? Here we share best practice and the 6 steps we take for a seamless transition.
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