Looking for 24/7 Managed IT Support Services?
You’re in the right place!
Trusted for over 25 years, we are a leader in Managed IT Services. Our track record has been built upon being a bit different: from the human touch and flexibility in approach, to our agility and outstanding quality of service.
Managed IT services, 24/7 support
At Cloud Business, we put users at the centre of the support we deliver. We know how frustrating it is when you hit a technical issue or you can’t get on with work, and how this impacts both morale and business performance.
We offer a flexible set of Managed IT Services, including 24/7/365, daytime or out-of-hours Service Desk, covering 1st, 2nd to 3rd line capability as an extension to your existing teams. From proactive monitoring, fully managed IT support to outsourcing your entire IT estate. We can support you no matter how big or small your business or need.
Our IT support services
Here’s a snapshot of what we do:
"We're different to a lot of our competitors"
We are flexible in our approach to IT support services. We don’t expect you to use our tools or work in our way. We work to your requirements.
Like many organisations, Cloud Business’ portfolio of both customers and sectors has grown organically over the last 25 years.
We support customers both large and small, public and private, from a single site to multiple sites across the UK, to providing IT support services to customers in EMEA, USA and APAC.
Flexible support tailored to your needs, not ours
All our relationships start with a conversation. We get to know you, your challenges, your pain points and we offer impartial advice and guidance based on real experience.
Your initial interactions will be with one of our operations leads, not sales, so we can offer actual advice from those doing the job. Not what makes the most commission.
From there we typically meet face-to-face or virtually to show you around and to meet some of the team that would be supporting you.
We then document everything and propose commercials.
We never stop learning and driving Managed IT Services excellence:
Why work with Cloud Business
There are many reasons customers work with us, below are a few:
Best in class support requires a blend of great people, the best tools, highly accredited capability and the best partnerships to offer a complete service.
That’s what we provide.
Why we're different
Let’s transform your IT support
With IT support services at the heart of our business, we are thought-leaders in Managed Services delivery. From lifeline and emergency response services, to 1st line support through to 3rd and 4th line. We deliver both onsite and remote support, including complex multi-client, multi-site and multi-supplier contracts, in both the private and public sectors.
we want to understand what makes your tick, your IT dreams and what keeps you awake at night. Our processes, built on almost 25 years of experience, are aligned with your people and priorities, balancing user experience with hard-headed business considerations.
Single point of contact
we take ownership of every IT incident for a seamless end-to-end approach. For continuous service management and improvement we assign a dedicated Service Delivery Manager to look after your business and teams.
Expert technical team
get access to specialist skills and expertise. Our technical support engineers and service desk analysts provide an “always on” IT support service 24/7/365 if you need it, or a flexible utility model to use as much or as little as you need.
all our IT support services are backed by our market-leading accreditation status including ITIL, Service Desk Institute 4*, ISO 9001, 27001, 20000, Prince2 and key vendor accreditations.
our policy is to meet or exceed all Service Level Agreements as standard. We view providing a quality service from our customer’s perspective, with the aim to drive improving service levels, increase customer satisfaction and, where possible, making recommendations to reduce costs.
we invest time and energy to ensure a stress free transition from in-house or outsource IT provider to our IT support team. Discovery workshops, knowledge transfer, culture training and open ticket transfer all make sure there is no degradation of service.
Next generation services
we are quick to innovate and explore new solutions such as Artificial Intelligence, Self-Service and new technology if the solutions deliver real value and innovation for our customers.
We go the extra mile
regular service management meetings and reports are part of our ongoing customer service improvement and satisfaction ranking. We don’t stand still, we go the extra mile for our customers.
Managed support is designed to maximise your technology investment and provide the flexibility and scalability you require.
We work in partnership with you to improve performance, increase coverage, reduce cost and free up your teams by providing a market leading capability.
Where to next?
Find out how we’re continuously improving the service our Managed Service customers receive through our bespoke self-service portal.
How can your IT team prioritise 1st line support tickets effectively? Find out in this blog post where we share how it’s done.
If you want a more effective service desk, read our blog post to explore what steps you can take to improve the service your user community and organisations receives.
Registered Company in England and Wales 06798438