Looking for 24/7 Managed IT Support Services?
You’re in the right place!
Trusted for over 25 years, we are a leader in Managed IT Services. Our track record has been built upon being a bit different: from the human touch and flexibility in approach, to our agility and outstanding quality of service.
Managed IT services, 24/7 support
At Cloud Business, we put users at the centre of the support we deliver. We know how frustrating it is when you hit a technical issue or you can’t get on with work, and how this impacts both morale and business performance.
We offer a flexible set of Managed IT Services, including 24/7/365, daytime or out-of-hours Service Desk, covering 1st, 2nd to 3rd line capability as an extension to your existing teams. From proactive monitoring, fully managed IT support to outsourcing your entire IT estate. We can support you no matter how big or small your business or need.
Our IT support services​
Here’s a snapshot of what we do:
"We're different to a lot of our competitors"
We are flexible in our approach to IT support services. We don’t expect you to use our tools or work in our way. We work to your requirements.
Explore how we provide a 24/7 fully Managed IT Service Desk with a multilingual capability
Trusted by​
Like many organisations, Cloud Business’ portfolio of both customers and sectors has grown organically over the last 25 years.
We support customers both large and small, public and private, from a single site to multiple sites across the UK, to providing IT support services to customers in EMEA, USA and APAC.
Discover how we secured Shell’s empty office space with 24/7 Managed Security Services
Flexible support tailored to your needs, not ours
All our relationships start with a conversation. We get to know you, your challenges, your pain points and we offer impartial advice and guidance based on real experience.
Your initial interactions will be with one of our operations leads, not sales, so we can offer actual advice from those doing the job. Not what makes the most commission.
From there we typically meet face-to-face or virtually to show you around and to meet some of the team that would be supporting you.
We then document everything and propose commercials.
Accreditations
We never stop learning and driving Managed IT Services excellence:
Discover how we helped restore business confidence in IT and technical support
Why work with Cloud Business
There are many reasons customers work with us, below are a few:
Improve quality - with a specialist technical resource and rapid response times
Reduce cost - IT outsourcing is often more cost effective than in-house IT support
Extend the service capability – hours and skill level. We can provide fully managed IT support
To solve a specific challenge – such as to extend coverage and support (out-of-hours, multilingual etc.)
To free up internal resource to add value through projects and improvements
To enhance process and procedures by working with an expert company
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Best in class support requires a blend of great people, the best tools, highly accredited capability and the best partnerships to offer a complete service.
That’s what we provide.
Find out how to turn your IT into a strategic asset
Why we're different​
Our team become an extension of your team. We're not a remote faceless provider
We can tailor our service and support levels to your needs
Our customers have different needs, different cultures and different objectives. We get it
Our approach is to develop a strategic partnership with our customers
We'll deliver the services you want, response times and more. We're always looking for opportunities to add value to the business
Our service desk is ITSM agnostic. We currently support over 10 ITSM tools
Let’s transform your IT support
With IT support services at the heart of our business, we are thought-leaders in Managed Services delivery. From lifeline and emergency response services, to 1st line support through to 3rd and 4th line. We deliver both onsite and remote support, including complex multi-client, multi-site and multi-supplier contracts, in both the private and public sectors.
Managed support is designed to maximise your technology investment and provide the flexibility and scalability you require.
We work in partnership with you to improve performance, increase coverage, reduce cost and free up your teams by providing a market leading capability.
Where to next?
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Cloud Business Limited
8 North Street
Guildford
GU1 4AF
Registered Company in England and Wales 06798438
