Looking for 24/7 Managed IT Support Services?

You’re in the right place!

Trusted for over 25 years, we are a leader in Managed IT Services. Our track record has been built upon being a bit different: from the human touch and flexibility in approach, to our agility and outstanding quality of service.

Managed IT services, 24/7 support

At Cloud Business, we put users at the centre of the support we deliver. We know how frustrating it is when you hit a technical issue or you can’t get on with work, and how this impacts both morale and business performance.

We offer a flexible set of Managed IT Services, including 24/7/365, daytime or out-of-hours Service Desk, covering 1st, 2nd to 3rd line capability as an extension to your existing teams. From proactive monitoring, fully managed IT support to outsourcing your entire IT estate. We can support you no matter how big or small your business or need.

Our IT support services​

Here’s a snapshot of what we do:

24/7 service desk
Our highly accredited service desk integrates with all our Managed Services, providing 1st line through to 3rd line support, multilingual, out-of-hours and 24/7/365
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End user compute
We deliver end-user computing services though the entire lifecycle of any asset, from hardware and software to procurement and provisioning
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Service integration & management
To avoid supplier sprawl we deliver Service Integration & Management (SIAM) as a service to help customers better manage IT services and supplier relationships
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Security & monitoring
Our Managed Security Operation Centre (SOC), SIEM-as-a-Service and CISOaaS, keeps networks safe and data secure 24/7
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Infrastructure management
Working behind the scenes we monitor our customers IT infrastructure to optimise performance
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Cloud support
Our experienced Cloud support team can look after your 365 and Azure estate, providing 1st, 2nd & 3rd line support, as well as other cloud platforms
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How can we help?
Speak to one of our operational leads (not sales) for impartial advice and to explore Managed IT Services in more detail
Contact our team >
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Mark Watson head of IT Service Desk Services

"We're different to a lot of our competitors"

We are flexible in our approach to IT support services. We don’t expect you to use our tools or work in our way. We work to your requirements.

Mark Watson
Chief Operating Officer
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Success story
essDOCS

Explore how we provide a 24/7 fully Managed IT Service Desk with a multilingual capability

Trusted by​

Like many organisations, Cloud Business’ portfolio of both customers and sectors has grown organically over the last 25 years.

We support customers both large and small, public and private, from a single site to multiple sites across the UK, to providing IT support services to customers in EMEA, USA and APAC.

Success story
Shell International

Discover how we secured Shell’s empty office space with 24/7 Managed Security Services

Flexible support tailored to your needs, not ours

All our relationships start with a conversation. We get to know you, your challenges, your pain points and we offer impartial advice and guidance based on real experience.

Your initial interactions will be with one of our operations leads, not sales, so we can offer actual advice from those doing the job. Not what makes the most commission.

From there we typically meet face-to-face or virtually to show you around and to meet some of the team that would be supporting you.

We then document everything and propose commercials.

Accreditations

We never stop learning and driving Managed IT Services excellence:

Success story
Devitt Insurance

Discover how we helped restore business confidence in IT and technical support

Why work with Cloud Business

There are many reasons customers work with us, below are a few:

Improve quality - with a specialist technical resource and rapid response times

Reduce cost - IT outsourcing is often more cost effective than in-house IT support

Extend the service capability – hours and skill level. We can provide fully managed IT support

To solve a specific challenge – such as to extend coverage and support (out-of-hours, multilingual etc.)

To free up internal resource to add value through projects and improvements

To enhance process and procedures by working with an expert company

 

Best in class support requires a blend of great people, the best tools, highly accredited capability and the best partnerships to offer a complete service.

That’s what we provide.

Whitepaper
5 IT strategies for business success

Find out how to turn your IT into a strategic asset

Why we're different​

Our award-winning Managed IT Services team take the stress out of technical support.
We're human

Our team become an extension of your team. We're not a remote faceless provider

We're flexible

We can tailor our service and support levels to your needs

We take the time to understand you

Our customers have different needs, different cultures and different objectives. We get it

We're not a supplier

Our approach is to develop a strategic partnership with our customers

We add value

We'll deliver the services you want, response times and more. We're always looking for opportunities to add value to the business

We use your tools

Our service desk is ITSM agnostic. We currently support over 10 ITSM tools

Cost calculator
Managed IT support

Find out how much outsourcing IT services could cost

Let’s transform your IT support

With IT support services at the heart of our business, we are thought-leaders in Managed Services delivery. From lifeline and emergency response services, to 1st line support through to 3rd and 4th line. We deliver both onsite and remote support, including complex multi-client, multi-site and multi-supplier contracts, in both the private and public sectors.

People first

we want to understand what makes your tick, your IT dreams and what keeps you awake at night. Our processes, built on almost 25 years of experience, are aligned with your people and priorities, balancing user experience with hard-headed business considerations.

Single point of contact

we take ownership of every IT incident for a seamless end-to-end approach. For continuous service management and improvement we assign a dedicated Service Delivery Manager to look after your business and teams.

Expert technical team

get access to specialist skills and expertise. Our technical support engineers and service desk analysts provide an “always on” IT support service 24/7/365 if you need it, or a flexible utility model to use as much or as little as you need.

Highly accredited

all our IT support services are backed by our market-leading accreditation status including ITIL, Service Desk Institute 4*, ISO 9001, 27001, 20000, Prince2 and key vendor accreditations.

Customer-centric SLAs

our policy is to meet or exceed all Service Level Agreements as standard. We view providing a quality service from our customer’s perspective, with the aim to drive improving service levels, increase customer satisfaction and, where possible, making recommendations to reduce costs.  

Streamlined transition

we invest time and energy to ensure a stress free transition from in-house or outsource IT provider to our IT support team. Discovery workshops, knowledge transfer, culture training and open ticket transfer all make sure there is no degradation of service.

Next generation services

we are quick to innovate and explore new solutions such as Artificial Intelligence, Self-Service and new technology if the solutions deliver real value and innovation for our customers.

We go the extra mile

regular service management meetings and reports are part of our ongoing customer service improvement and satisfaction ranking. We don’t stand still, we go the extra mile for our customers.

Find out how much a support service would cost

Managed support is designed to maximise your technology investment and provide the flexibility and scalability you require.

We work in partnership with you to improve performance, increase coverage, reduce cost and free up your teams by providing a market leading capability.

How can we help?

Your organisation

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Speak to us about IT support services

Where to next?

Managed IT Services

What makes a great IT service desk?

What makes a great IT service desk? The most important thing is great people – the technical analysts who become an extension of your team. Watch our video to learn more.

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Cloud Business Limited
8 North Street
Guildford
GU1 4AF

2021 © Cloud Business Limited
Registered Company in England and Wales 06798438
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